I had been trying to find a task functioning from residence for some time and will surrender. Many ‘work from residence’ work that you find online appear to be some kind of pyramid or ‘start your own service’ system. Paying a signing up with charge or purchasing their products for you to sell on? No many thanks!

Eventually I made a decision to have another little look and came across The Chat Shop. I saw the “Live Chat Agent” job on their jobs page and, after reading the summary, a huge wave of happiness came by me. Not just did I fit their requirements to a tee (thorough learner with a curious mind, strong capacity to multi-task, high degrees of organisation girls should have clean jobs social media posts and an inputting rate above 80 words per min), it likewise appeared like a job that I would actually love to do!

I applied immediately! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as offered me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the initial stage of the employment procedure.

I was instead excited as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Store’s site. I opened my browser, went to The Chat Store homepage and also simply clicked the live chat tab. I had actually arrived at my meeting.

After presenting myself to an agent that was handling conversation at the time, I was promptly transferred to Amy, who prepared as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves and also had a bit of a casual welcoming chat (which made me really feel secure). Then it was on to the primary interview. What was strange was the reality that the conversation was really comparable to an in person interview, except it was via online chat!

The concerns were about my previous experience, why I was obtaining the work, how I ‘d manage certain situations as well as my knowledge of The Conversation Store and their services.

Amy was wanting to reveal my staminas and also weak points to determine whether I might meet the high expectations that they set. She wished to know where I would require a little added training and also where I could bring brand-new talents to the group.

Why I wanted the placement was also very important certainly. Although much of our group is spread across the UK, The Chat Shop is absolutely a close weaved team with large aspirations. Each and every one people is an integral part of supplying the results that we do for customers.

Demands, such as my typing rate, were evaluated as well certainly. Needing to convert several internet site visitors whilst giving consumer contentment indicates that you have to believe as well as type quick.

Amy additionally provided me the possibility to ask any type of concerns that I had, as well as she addressed them extensively. I enjoyed as well as hoping that I did well in my real-time conversation interview!

As you’ve probably guessed (by me composing this blog post) I did do well in my initial interview for the live chat job. I was invited to the following phase of the application procedure– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much yet I was also very worried! Fortunately the telephone meeting was not as scary as I when thought and also it was extra casual than official.

I obtained inquired about my hobbies, what I such as to do in my leisure as well as a couple of concerns concerning the Live Chat Agent placement. I also had some responses on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that proceeding with everybody and also coming to be a part of The Conversation Shop household was a really essential factor.

It was an enjoyment to speak on the phone to my prospective future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and also I accepted with wonderful satisfaction, naturally. I mored than the moon and I still am!

Once I had accepted the deal I was emailed the agreements that needed to be authorized digitally (exactly how awesome is that), my working hours, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hrs and also he discussed everything I required to learn about the “Live Chat Representative” setting. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other information I needed to understand about the training procedure including exactly what would take place. John was an enjoyment to speak with as well as I really felt comfy talking to him as he stated he would certainly be there for any type of queries I might have if I am ever before not sure or stuck.


I have had a bad spell of ill health, which suggested I was not able to start my training when organized. The Good News Is The Chat Store are a lot of terrific individuals that are patiently waiting on me to be all right again. I have actually never ever understood such an understanding business as well as I really feel privileged to be used by them.

Equally as I will surrender my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering and also starting my training. Hopefully I will be a completely fledged live chat representative soon … see this space, my next message will certainly inform you all about my journey via the training procedure.