I had been searching for a work functioning from home for a while and also will quit. Most ‘function from residence’ jobs that you discover online seem to be some kind of pyramid or ‘begin your own business’ scheme. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

Eventually I made a decision to have one more little look as well as stumbled upon The Chat Store. I saw the “Live Chat Representative” job on their jobs web page as well as, after checking out the description, a large wave of joy came over me. Not only did I suit their needs to a tee (meticulous student with a curious mind, solid capacity to multi-task, high degrees of organisation global digital social media policy at your job and also a typing rate over 80 words per minute), it additionally felt like a task that I would actually love to do!

I applied immediately! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me and used me a ‘Live Conversation Interview’; following on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather excited as I had never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s web site. I opened my web browser, went to The Conversation Shop homepage as well as just clicked the online chat tab. I had actually arrived at my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was promptly transferred to Amy, who prepared and also waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a little of a laid-back welcoming chat (which made me feel secure). Then it was on to the main interview. What was unusual was the reality that the conversation was really similar to a face-to-face interview, other than it was via live chat!

The concerns had to do with my previous experience, why I was getting the task, how I ‘d deal with specific situations and my understanding of The Chat Shop and also their services.

Amy was aiming to disclose my strengths and weaknesses to figure out whether I can satisfy the high assumptions that they establish. She wished to know where I would certainly require a little extra training and also where I could bring brand-new abilities to the team.

Why I desired the position was additionally very crucial certainly. Although much of our team is spread out across the UK, The Conversation Store is absolutely a close knit team with large aspirations. Every one people is an important part of supplying the outcomes that we do for clients.

Demands, such as my inputting speed, were tested too certainly. Needing to convert multiple website visitors whilst supplying consumer fulfillment suggests that you have to assume and kind fast.

Amy also offered me the opportunity to ask any questions that I had, and also she addressed them completely. I enjoyed and really hoping that I did well in my live chat meeting!

As you’ve probably guessed (by me creating this post) I did succeed in my first interview for the online chat work. I was welcomed to the next stage of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much yet I was additionally really anxious! The good news is the telephone meeting was not as scary as I as soon as believed and also it was more laid-back than formal.

I obtained inquired about my leisure activities, what I such as to do in my extra time as well as a couple of questions about the Live Chat Agent setting. I also had some feedback on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe stated that getting on with everybody as well as becoming a part of The Chat Shop family members was an extremely essential aspect.

It was an enjoyment to speak on the phone to my prospective future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I accepted with great pleasure, of course. I mored than the moon as well as I still am!

As soon as I had approved the deal I was emailed the contracts that required to be authorized electronically (how trendy is that), my working hours, what team I would remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hours and he described everything I required to know about the “Live Chat Representative” position. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and also other details I required to know about the training procedure consisting of specifically what would occur. John was a pleasure to talk to and I really felt comfy chatting to him as he said he would certainly be there for any kind of questions I might have if I am ever not sure or stuck.

Regrettably…

I have had a negative round of ill health, which suggested I was not able to begin my training when set up. Luckily The Conversation Store are a number of wonderful people who are patiently waiting for me to be well enough once again. I have never ever recognized such an understanding company as well as I feel fortunate to be used by them.

Just as I will surrender my job search, I came across The Chat Store. I’m excitedly waiting for healing as well as beginning my training. With any luck I will be a completely fledged live conversation agent quickly … watch this room, my next post will tell you everything about my trip via the training process.