I had been looking for a job functioning from residence for a while and was about to give up. A lot of ‘work from home’ work that you discover online seem to be some type of pyramid or ‘start your own company’ scheme. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Eventually I decided to have an additional little appearance as well as found The Chat Shop. I saw the “Live Chat Representative” work on their professions page and also, after reviewing the description, a large wave of joy came by me. Not just did I fit their demands to a tee (careful student with an inquisitive mind, strong capacity to multi-task, high levels of organisation go daddy social media marketing job and also an inputting rate above 80 words per min), it likewise felt like a work that I would actually love to do!

I applied quickly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me as well as used me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Shop’s site. I opened my web browser, went to The Conversation Store homepage and also merely clicked the real-time chat tab. I had gotten to my interview.

After introducing myself to an agent that was handling conversation at the time, I was rapidly moved to Amy, that prepared as well as waiting to start my meeting.

My meeting started like any other: we presented ourselves and also had a little bit of a laid-back inviting conversation (that made me really feel comfortable). Then it was on to the major meeting. What was strange was the truth that the discussion was extremely comparable to an in person meeting, except it was by means of live conversation!

The questions were about my previous experience, why I was looking for the task, exactly how I would certainly take care of certain scenarios and my knowledge of The Conversation Shop as well as their services.

Amy was wanting to disclose my strengths as well as weak points to determine whether I might meet the high expectations that they establish. She wished to know where I would certainly require a little additional training as well as where I might bring brand-new skills to the team.

Why I wanted the setting was additionally extremely crucial of course. Although much of our group is spread across the UK, The Conversation Store is definitely a close knit group with huge ambitions. Each and every one of us is an important part of supplying the outcomes that we provide for clients.

Needs, such as my keying speed, were evaluated also obviously. Needing to transform numerous web site visitors whilst offering client complete satisfaction means that you need to believe as well as type quick.

Amy additionally gave me the chance to ask any kind of concerns that I had, and also she answered them extensively. I was happy and also wishing that I succeeded in my real-time chat interview!

As you have actually possibly guessed (by me composing this blog post) I did succeed in my initial meeting for the live conversation job. I was invited to the following phase of the application procedure– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much however I was also really anxious! Fortunately the telephone interview was not as terrifying as I when believed and it was more informal than official.

I got asked about my leisure activities, what I like to do in my extra time as well as a couple of questions about the Live Chat Agent setting. I also had some feedback on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe claimed that getting on with everybody and becoming a part of The Chat Store household was a very essential element.

It was a pleasure to talk on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and also I accepted with excellent enjoyment, certainly. I mored than the moon and also I still am!

When I had approved the deal I was emailed the agreements that needed to be signed electronically (exactly how cool is that), my functioning hrs, what group I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted about 2 hrs and also he explained whatever I needed to know about the “Live Conversation Representative” setting. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was then offered the days of when my training would start (training lasts around 3 weeks as well as we’re paid during the process) and also various other details I needed to know about the training process including precisely what would certainly occur. John was an enjoyment to speak to as well as I felt comfortable talking to him as he said he would be there for any kind of questions I may have if I am ever not sure or stuck.


I have had a poor spell of illness, which implied I was incapable to begin my training when prepared. Luckily The Conversation Store are a bunch of remarkable individuals who are patiently waiting on me to be well enough again. I have actually never understood such a comprehending business as well as I really feel fortunate to be employed by them.

Just as I was about to give up my job search, I came across The Chat Store. I’m excitedly awaiting healing and beginning my training. Ideally I will be a totally fledged online chat agent quickly … view this space, my following blog post will certainly inform you everything about my journey with the training procedure.