I had been seeking a task working from home for a while and was about to surrender. Most ‘work from home’ jobs that you discover on-line seem to be some form of pyramid or ‘begin your very own service’ system. Paying a joining charge or buying their items for you to sell on? No thanks!

Someday I determined to have another little appearance and encountered The Chat Shop. I saw the “Live Conversation Agent” task on their professions page and, after checking out the summary, a large wave of happiness came by me. Not only did I match their demands to a tee (careful student with a curious mind, strong capacity to multi-task, high levels of organisation google home based chat support jobs and a typing speed over 80 words per min), it additionally appeared like a job that I would really love to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me and offered me a ‘Live Chat Meeting’; complying with on from the initial application questions, this is the first stage of the employment process.

I was instead excited as I had actually never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s site. I opened my web browser, went to The Chat Shop homepage as well as just clicked the live conversation tab. I had actually come to my meeting.

After presenting myself to a representative that was managing conversation at the time, I was swiftly transferred to Amy, that prepared and waiting to start my meeting.

My interview started like any other: we introduced ourselves and also had a little bit of a laid-back inviting conversation (which made me feel at ease). After that it was on to the major meeting. What was unusual was the fact that the discussion was really comparable to an in person interview, other than it was by means of real-time chat!

The inquiries were about my previous experience, why I was looking for the job, how I ‘d handle specific situations as well as my understanding of The Chat Store as well as their services.

Amy was looking to reveal my staminas and also weaknesses to figure out whether I can satisfy the high expectations that they establish. She needed to know where I would require a little extra training and also where I could bring new skills to the team.

Why I desired the setting was additionally extremely important obviously. Although much of our team is spread out throughout the UK, The Conversation Store is absolutely a close weaved team with big aspirations. Each one people is an integral part of delivering the outcomes that we provide for clients.

Needs, such as my inputting rate, were checked also of course. Having to convert numerous website visitors whilst giving consumer fulfillment means that you have to believe and type quickly.

Amy likewise provided me the chance to ask any type of questions that I had, and also she answered them completely. I enjoyed and also wishing that I succeeded in my live chat meeting!

As you’ve most likely thought (by me creating this post) I did succeed in my initial interview for the live conversation job. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far but I was additionally extremely nervous! Luckily the telephone interview was not as frightening as I once thought and also it was a lot more casual than formal.

I got inquired about my hobbies, what I like to do in my extra time and also a couple of questions concerning the Live Chat Agent placement. I also had some comments on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that getting on with everyone and also becoming a part of The Chat Shop family members was a very vital factor.

It was a pleasure to speak on the phone to my potential future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and I approved with fantastic enjoyment, certainly. I mored than the moon and also I still am!

Once I had actually approved the offer I was emailed the agreements that required to be signed electronically (exactly how cool is that), my working hrs, what group I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hrs and he explained every little thing I needed to learn about the “Live Conversation Representative” placement. I made certain to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) as well as various other details I required to find out about the training procedure including precisely what would certainly occur. John was an enjoyment to talk to as well as I felt comfy talking to him as he claimed he would be there for any kind of questions I might have if I am ever unclear or stuck.


I have had a negative round of disease, which implied I was unable to start my training when organized. The Good News Is The Conversation Store are a number of fantastic individuals that are patiently waiting for me to be well enough again. I have never understood such a comprehending company as well as I feel fortunate to be used by them.

Just as I was about to give up my task search, I stumbled across The Chat Store. I’m eagerly awaiting healing and also starting my training. With any luck I shall be a fully fledged online chat representative quickly … enjoy this room, my following blog post will certainly tell you all about my journey through the training procedure.