I had been looking for a work functioning from house for some time and also will give up. Most ‘work from residence’ work that you discover on the internet appear to be some type of pyramid or ‘start your own organization’ system. Paying a joining charge or buying their items for you to sell on? No thanks!

Eventually I determined to have another little appearance and stumbled upon The Conversation Store. I saw the “Live Chat Agent” work on their occupations web page and also, after reviewing the summary, a large wave of joy came by me. Not only did I suit their requirements to a tee (careful student with an inquisitive mind, solid capability to multi-task, high levels of organisation goverment screening social media for jobs and also a keying rate over 80 words per minute), it additionally appeared like a job that I would actually love to do!

I used immediately! I patiently awaited a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Chat Meeting’; following on from the initial application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s internet site. I opened my web browser, went to The Chat Shop homepage and just clicked the live conversation tab. I had actually come to my meeting.

After presenting myself to an agent that was managing chat at the time, I was quickly transferred to Amy, who was ready as well as waiting to start my meeting.

My interview began like any other: we introduced ourselves as well as had a little of a casual inviting chat (which made me feel at ease). Then it was on to the main interview. What was weird was the fact that the discussion was really comparable to a face-to-face meeting, other than it was by means of live chat!

The questions were about my previous experience, why I was obtaining the work, exactly how I ‘d take care of certain scenarios as well as my expertise of The Chat Shop as well as their services.

Amy was seeking to disclose my staminas and weak points to establish whether I can fulfill the high expectations that they set. She needed to know where I would certainly need a little extra training and also where I could bring brand-new talents to the team.

Why I wanted the position was likewise extremely important obviously. Although much of our team is spread out across the UK, The Conversation Shop is certainly a close weaved team with huge ambitions. Each and every one of us is an important part of supplying the outcomes that we provide for customers.

Needs, such as my typing rate, were tested also naturally. Needing to transform multiple web site visitors whilst providing consumer contentment indicates that you have to think and kind quick.

Amy likewise offered me the possibility to ask any type of concerns that I had, and also she addressed them thoroughly. I enjoyed and really hoping that I did well in my live chat interview!

As you’ve probably thought (by me composing this post) I did succeed in my first meeting for the live chat work. I was welcomed to the following stage of the application process– a telephone interview with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much however I was additionally really anxious! Luckily the telephone interview was not as frightening as I as soon as believed and also it was much more casual than official.

I got asked about my leisure activities, what I like to do in my spare time as well as a couple of questions concerning the Live Chat Agent placement. I likewise had some comments on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my character. Joe said that proceeding with everyone and becoming a part of The Chat Shop family was an extremely important factor.

It was a pleasure to speak on the phone to my potential future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and also I accepted with great satisfaction, obviously. I was over the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that required to be signed digitally (just how awesome is that), my working hrs, what team I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hours as well as he described every little thing I required to know about the “Live Conversation Agent” placement. I made sure to make lots of notes in my note pad as it is a great deal to absorb.

I was after that provided the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the process) and various other details I needed to understand about the training procedure including specifically what would take place. John was an enjoyment to speak to as well as I really felt comfy chatting to him as he stated he would certainly be there for any type of questions I might have if I am ever uncertain or stuck.


I have had a negative bout of ill health, which implied I was not able to start my training when arranged. Thankfully The Chat Store are a number of wonderful individuals who are patiently waiting for me to be well enough again. I have actually never ever known such a recognizing business as well as I feel privileged to be employed by them.

Just as I will quit my job search, I came across The Chat Shop. I’m excitedly awaiting getting well and beginning my training. Hopefully I shall be a totally fledged real-time conversation representative quickly … see this area, my following message will certainly tell you everything about my journey with the training procedure.