I had been trying to find a work functioning from residence for a while and also was about to quit. Most ‘function from residence’ jobs that you locate on the internet appear to be some form of pyramid or ‘start your own service’ plan. Paying a signing up with charge or getting their products for you to sell on? No many thanks!

One day I chose to have one more little appearance as well as stumbled upon The Conversation Store. I saw the “Live Chat Agent” job on their jobs page and, after reviewing the description, a huge wave of joy came by me. Not only did I fit their requirements to a tee (careful student with a curious mind, solid capability to multi-task, high levels of organisation governmentnstatistices job growth chats for ten years and also a keying rate above 80 words per min), it also appeared like a job that I would actually love to do!

I applied immediately! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as used me a ‘Live Chat Interview’; complying with on from the initial application questions, this is the first stage of the employment process.

I was rather delighted as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s internet site. I opened my web browser, went to The Chat Store homepage and also simply clicked the live conversation tab. I had actually reached my interview.

After presenting myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, that prepared and waiting to begin my interview.

My meeting began like any other: we presented ourselves and had a bit of an informal welcoming chat (that made me feel secure). Then it was on to the major interview. What was unusual was the reality that the discussion was really comparable to an in person interview, other than it was through real-time conversation!

The concerns were about my previous experience, why I was requesting the task, how I would certainly handle specific scenarios and my expertise of The Conversation Shop and also their solutions.

Amy was aiming to expose my strengths and also weak points to determine whether I can meet the high assumptions that they set. She needed to know where I would certainly require a little extra training and also where I could bring new talents to the team.

Why I desired the setting was likewise very important naturally. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close knit group with huge passions. Every one of us is an essential part of supplying the outcomes that we provide for customers.

Demands, such as my typing speed, were tested also obviously. Having to transform multiple internet site visitors whilst providing customer contentment implies that you have to think and kind quickly.

Amy additionally offered me the possibility to ask any kind of concerns that I had, and she answered them thoroughly. I enjoyed and also really hoping that I succeeded in my online chat meeting!

As you’ve probably presumed (by me creating this blog post) I did succeed in my first interview for the live chat task. I was invited to the following phase of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much however I was also really worried! The good news is the telephone meeting was not as frightening as I as soon as believed and also it was a lot more casual than official.

I obtained inquired about my leisure activities, what I like to do in my leisure and a couple of questions regarding the Live Chat Agent setting. I also had some responses on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the inquiries that Joe asked had to do with my individuality. Joe stated that moving on with everybody and becoming a part of The Conversation Store household was a very essential aspect.

It was a pleasure to talk on the phone to my prospective future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and also I accepted with fantastic enjoyment, obviously. I mored than the moon and also I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be authorized electronically (just how cool is that), my functioning hrs, what group I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hrs and also he clarified whatever I needed to learn about the “Live Conversation Agent” placement. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that offered the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) and other details I needed to learn about the training process consisting of specifically what would certainly occur. John was a pleasure to speak with as well as I really felt comfortable talking to him as he claimed he would be there for any kind of inquiries I might have if I am ever before unclear or stuck.


I have had a poor spell of illness, which indicated I was incapable to begin my training when organized. Luckily The Chat Store are a number of fantastic people who are patiently awaiting me to be all right again. I have never understood such an understanding company and I feel blessed to be utilized by them.

Equally as I was about to quit my work search, I came across The Chat Shop. I’m excitedly waiting for healing and also beginning my training. Hopefully I shall be a totally fledged live chat agent quickly … view this room, my following article will certainly tell you all about my trip via the training process.