I had been seeking a task working from house for some time and also will quit. Most ‘function from house’ tasks that you locate on the internet seem to be some form of pyramid or ‘begin your own service’ scheme. Paying a joining cost or buying their items for you to sell on? No thanks!

Eventually I made a decision to have one more little look and also came across The Chat Shop. I saw the “Live Chat Agent” job on their professions page and also, after reading the description, a large wave of happiness came by me. Not only did I match their requirements to a tee (meticulous learner with an analytical mind, strong capability to multi-task, high degrees of organisation higher ed social media jobs as well as a keying rate over 80 words per min), it likewise seemed like a task that I would truly like to do!

I used straight away! I patiently awaited a reply however, to my shock, I had not been waiting long at all.

Amy, a Group Manager at The Conversation Shop, emailed me and used me a ‘Live Conversation Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was instead excited as I had never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Store’s website. I opened my browser, went to The Conversation Shop homepage as well as merely clicked the online conversation tab. I had gotten to my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was swiftly transferred to Amy, who was ready as well as waiting to begin my interview.

My interview began like any other: we presented ourselves and also had a bit of an informal inviting conversation (which made me feel secure). After that it was on to the main interview. What was weird was the fact that the discussion was very comparable to an in person interview, other than it was through online conversation!

The concerns were about my previous experience, why I was requesting the job, how I ‘d handle certain circumstances and also my knowledge of The Conversation Store as well as their services.

Amy was wanting to expose my toughness and weaknesses to establish whether I might meet the high expectations that they establish. She wanted to know where I would require a little additional training and where I can bring new skills to the team.

Why I wanted the placement was likewise very essential certainly. Although much of our group is spread out across the UK, The Chat Shop is certainly a close weaved team with large passions. Every one people is an important part of providing the outcomes that we do for customers.

Needs, such as my typing rate, were checked also naturally. Having to transform multiple internet site visitors whilst offering customer fulfillment indicates that you need to believe as well as type quick.

Amy additionally provided me the possibility to ask any questions that I had, and she addressed them extensively. I was happy as well as wishing that I did well in my online conversation meeting!

As you’ve probably guessed (by me writing this blog post) I did succeed in my initial interview for the real-time chat job. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much yet I was likewise really anxious! The good news is the telephone interview was not as frightening as I once assumed as well as it was more casual than formal.

I got asked about my hobbies, what I such as to do in my leisure and also a few questions about the Live Chat Representative placement. I also had some feedback on my ‘Live Chat Meeting’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe claimed that moving on with everybody and also ending up being a part of The Chat Store family was an extremely crucial factor.

It was an enjoyment to talk on the phone to my possible future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … and I accepted with great pleasure, certainly. I mored than the moon as well as I still am!

Once I had accepted the offer I was emailed the agreements that required to be signed electronically (how cool is that), my functioning hrs, what group I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and also he discussed everything I needed to learn about the “Live Chat Agent” position. I made sure to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and other information I needed to learn about the training procedure including specifically what would take place. John was a pleasure to speak with and also I really felt comfortable chatting to him as he said he would certainly be there for any type of queries I may have if I am ever before unclear or stuck.


I have had a negative spell of illness, which meant I was unable to start my training when arranged. Thankfully The Chat Shop are a number of fantastic individuals that are patiently waiting for me to be well enough once more. I have actually never understood such a comprehending firm as well as I feel privileged to be utilized by them.

Just as I was about to quit my work search, I came across The Chat Store. I’m excitedly waiting for recovering and also starting my training. With any luck I will be a totally fledged online chat representative soon … watch this space, my next message will certainly tell you all about my journey with the training process.