I had been searching for a work functioning from home for a while and also was about to give up. The majority of ‘work from residence’ tasks that you locate on the internet appear to be some form of pyramid or ‘start your very own company’ plan. Paying a joining cost or getting their items for you to sell on? No many thanks!

Eventually I made a decision to have one more little appearance as well as stumbled upon The Chat Store. I saw the “Live Conversation Representative” job on their professions web page and, after reading the summary, a huge wave of joy came over me. Not just did I fit their requirements to a tee (meticulous learner with an analytical mind, solid ability to multi-task, high levels of organisation highly sought after jobs in the social media world and a typing rate over 80 words per minute), it additionally looked like a job that I would truly like to do!

I applied instantly! I patiently waited for a reply yet, to my surprise, I had not been waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me and offered me a ‘Live Chat Meeting’; complying with on from the preliminary application questions, this is the first stage of the employment procedure.

I was instead delighted as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s site. I opened my internet browser, mosted likely to The Chat Shop homepage as well as just clicked the online chat tab. I had gotten to my interview.

After presenting myself to an agent that was handling conversation at the time, I was swiftly moved to Amy, that prepared and also waiting to begin my interview.

My meeting started like any other: we introduced ourselves as well as had a bit of a laid-back inviting conversation (that made me feel comfortable). After that it was on to the major interview. What was strange was the truth that the discussion was very comparable to an in person meeting, other than it was via online chat!

The inquiries had to do with my previous experience, why I was obtaining the task, exactly how I would certainly manage specific circumstances and also my understanding of The Chat Store and their solutions.

Amy was aiming to disclose my strengths as well as weaknesses to figure out whether I can meet the high assumptions that they establish. She needed to know where I would need a little additional training and where I could bring brand-new skills to the group.

Why I wanted the setting was likewise really important naturally. Although much of our team is spread throughout the UK, The Chat Store is definitely a close knit team with large passions. Every one of us is an essential part of providing the outcomes that we do for clients.

Requirements, such as my keying rate, were tested also certainly. Having to transform numerous website visitors whilst offering consumer contentment indicates that you need to assume and type fast.

Amy additionally gave me the opportunity to ask any type of inquiries that I had, and also she answered them extensively. I mored than happy and hoping that I succeeded in my live chat meeting!

As you’ve possibly thought (by me creating this post) I did do well in my preliminary meeting for the real-time chat job. I was invited to the next stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was additionally really worried! Fortunately the telephone meeting was not as terrifying as I once thought as well as it was more casual than official.

I obtained asked about my leisure activities, what I such as to do in my leisure and also a few concerns concerning the Live Conversation Agent setting. I likewise had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that getting on with everyone as well as coming to be a part of The Conversation Store family was an extremely vital aspect.

It was a satisfaction to talk on the phone to my potential future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … as well as I approved with wonderful enjoyment, of course. I was over the moon as well as I still am!

When I had actually accepted the deal I was emailed the contracts that required to be authorized electronically (exactly how great is that), my working hrs, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted about 2 hours as well as he discussed every little thing I needed to understand about the “Live Chat Agent” setting. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other information I required to find out about the training process including precisely what would take place. John was a satisfaction to speak with and also I felt comfortable chatting to him as he said he would certainly be there for any queries I may have if I am ever uncertain or stuck.


I have had a poor spell of ill health, which meant I was not able to begin my training when prepared. Thankfully The Chat Shop are a lot of terrific people who are patiently awaiting me to be all right again. I have never known such a comprehending firm and I really feel fortunate to be utilized by them.

Just as I was about to give up my task search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well and beginning my training. Hopefully I shall be a totally fledged real-time conversation representative soon … see this area, my next post will certainly tell you everything about my journey via the training process.