I had been searching for a job working from house for some time and will surrender. A lot of ‘work from residence’ tasks that you locate on the internet seem to be some form of pyramid or ‘start your very own organization’ plan. Paying a joining cost or purchasing their products for you to sell on? No thanks!

One day I chose to have one more little look as well as discovered The Conversation Store. I saw the “Live Conversation Representative” job on their careers web page and, after reading the description, a large wave of happiness came me. Not only did I suit their requirements to a tee (careful learner with an analytical mind, solid capacity to multi-task, high levels of organisation hockey volunteer social media job description and a keying speed above 80 words per min), it likewise appeared like a work that I would really like to do!

I applied immediately! I patiently awaited a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Store, emailed me and also offered me a ‘Live Conversation Interview’; following on from the preliminary application concerns, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Store’s website. I opened my browser, went to The Chat Store homepage as well as simply clicked the live chat tab. I had actually arrived at my meeting.

After presenting myself to a representative that was managing chat at the time, I was rapidly transferred to Amy, that prepared and waiting to begin my interview.

My interview began like any other: we presented ourselves and had a little of a laid-back inviting chat (that made me really feel comfortable). Then it was on to the primary interview. What was strange was the truth that the conversation was really similar to an in person interview, except it was via online chat!

The concerns had to do with my previous experience, why I was getting the task, how I would certainly handle specific scenarios and my knowledge of The Chat Store as well as their services.

Amy was wanting to disclose my staminas and also weak points to identify whether I can fulfill the high expectations that they set. She would like to know where I would certainly require a little added training and also where I can bring brand-new abilities to the group.

Why I desired the placement was also very vital naturally. Although much of our group is spread out across the UK, The Chat Store is certainly a close knit team with huge aspirations. Every one people is an important part of supplying the results that we do for customers.

Requirements, such as my keying rate, were evaluated too certainly. Needing to convert several website site visitors whilst offering customer fulfillment implies that you have to assume and kind fast.

Amy likewise offered me the chance to ask any type of questions that I had, and also she answered them extensively. I enjoyed and hoping that I succeeded in my live conversation interview!

As you have actually possibly guessed (by me composing this blog post) I did do well in my preliminary meeting for the live conversation task. I was invited to the following phase of the application procedure– a telephone interview with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far yet I was also extremely worried! The good news is the telephone interview was not as terrifying as I when thought as well as it was a lot more informal than formal.

I got inquired about my leisure activities, what I such as to do in my spare time as well as a few concerns regarding the Live Conversation Representative setting. I likewise had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the concerns that Joe asked had to do with my individuality. Joe said that getting on with everybody as well as coming to be a part of The Conversation Shop household was a really important factor.

It was a satisfaction to speak on the phone to my prospective future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and also I approved with fantastic enjoyment, obviously. I mored than the moon and I still am!

When I had actually approved the offer I was emailed the contracts that required to be authorized digitally (how amazing is that), my working hours, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted around 2 hrs as well as he discussed every little thing I required to learn about the “Live Chat Representative” placement. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the procedure) and various other details I required to understand about the training procedure consisting of precisely what would certainly take place. John was a pleasure to talk to as well as I really felt comfy chatting to him as he claimed he would certainly be there for any inquiries I may have if I am ever before unsure or stuck.


I have had a poor round of ill health, which suggested I was incapable to start my training when prepared. Thankfully The Chat Shop are a number of wonderful people who are patiently waiting on me to be all right once more. I have never understood such a comprehending company and also I really feel blessed to be employed by them.

Just as I was about to quit my task search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well as well as starting my training. Hopefully I shall be a totally fledged live chat agent soon … watch this room, my following message will tell you all about my journey via the training process.