I had been looking for a work working from home for a while and was about to surrender. Many ‘work from house’ tasks that you find on the internet seem to be some type of pyramid or ‘begin your very own business’ scheme. Paying a joining cost or getting their products for you to sell on? No thanks!

Eventually I chose to have an additional little look and also encountered The Chat Shop. I saw the “Live Chat Agent” task on their jobs web page as well as, after reading the description, a big wave of joy came over me. Not only did I suit their demands to a tee (meticulous learner with an investigative mind, strong ability to multi-task, high degrees of organisation home based chat jobs and also an inputting speed above 80 words per minute), it additionally appeared like a job that I would really like to do!

I used straight away! I patiently waited for a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me and provided me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the first stage of the employment procedure.

I was instead excited as I had never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s website. I opened my browser, went to The Conversation Store homepage as well as merely clicked the live chat tab. I had reached my interview.

After presenting myself to an agent that was taking care of chat at the time, I was swiftly moved to Amy, that prepared and waiting to begin my interview.

My meeting began like any other: we introduced ourselves and had a bit of a casual inviting conversation (that made me feel comfortable). Then it was on to the main meeting. What was odd was the fact that the conversation was extremely similar to an in person meeting, other than it was through real-time conversation!

The concerns had to do with my previous experience, why I was requesting the job, how I ‘d take care of specific situations and also my expertise of The Chat Store as well as their services.

Amy was wanting to reveal my toughness as well as weaknesses to establish whether I might meet the high assumptions that they establish. She would like to know where I would require a little extra training and also where I can bring new skills to the team.

Why I desired the position was also very essential obviously. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close weaved team with big passions. Each one of us is an integral part of providing the results that we provide for customers.

Requirements, such as my keying rate, were tested too naturally. Having to transform multiple website site visitors whilst giving client fulfillment suggests that you have to believe as well as type quick.

Amy also provided me the chance to ask any type of questions that I had, and also she addressed them thoroughly. I mored than happy and hoping that I succeeded in my real-time chat meeting!

As you’ve possibly presumed (by me composing this blog post) I did succeed in my initial meeting for the live chat work. I was invited to the next phase of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much yet I was also extremely anxious! Luckily the telephone meeting was not as terrifying as I as soon as assumed and it was a lot more casual than official.

I obtained asked about my pastimes, what I such as to do in my extra time as well as a couple of questions regarding the Live Chat Representative position. I likewise had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe stated that getting on with everybody and also ending up being a part of The Chat Store family was an extremely crucial factor.

It was a pleasure to speak on the phone to my prospective future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I approved with terrific pleasure, naturally. I mored than the moon as well as I still am!

Once I had accepted the deal I was emailed the contracts that required to be signed digitally (how cool is that), my working hours, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and he clarified everything I required to understand about the “Live Chat Representative” position. I made certain to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then given the days of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other information I needed to find out about the training process including exactly what would certainly occur. John was an enjoyment to talk to and also I really felt comfy talking to him as he said he would be there for any inquiries I might have if I am ever before uncertain or stuck.


I have had a negative bout of illness, which meant I was unable to begin my training when prepared. Fortunately The Conversation Shop are a number of remarkable people that are patiently waiting on me to be well enough once again. I have never ever known such a recognizing company and also I really feel blessed to be used by them.

Equally as I was about to give up my task search, I came across The Chat Store. I’m eagerly awaiting healing as well as beginning my training. With any luck I shall be a totally fledged live chat agent soon … watch this room, my next message will tell you everything about my journey via the training process.