I had actually been looking for a work functioning from residence for a while as well as will quit. A lot of ‘function from residence’ tasks that you find on-line appear to be some type of pyramid or ‘start your very own service’ plan. Paying a joining cost or buying their products for you to sell on? No thanks!

Eventually I chose to have one more little appearance as well as stumbled upon The Chat Shop. I saw the “Live Chat Agent” task on their occupations page as well as, after reading the description, a huge wave of joy came over me. Not only did I match their requirements to a tee (careful student with an analytical mind, strong ability to multi-task, high degrees of organisation home based chat support jobs uk and also an inputting rate above 80 words per minute), it also seemed like a job that I would really enjoy to do!

I used immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as provided me a ‘Live Chat Interview’; adhering to on from the preliminary application questions, this is the initial stage of the employment procedure.

I was rather thrilled as I had never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s site. I opened my web browser, went to The Chat Shop homepage and also merely clicked the live chat tab. I had actually reached my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was swiftly moved to Amy, who was ready and also waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little bit of a casual inviting chat (that made me feel secure). Then it was on to the main meeting. What was unusual was the fact that the discussion was really comparable to an in person interview, other than it was by means of real-time chat!

The questions were about my previous experience, why I was looking for the task, just how I ‘d handle certain circumstances and also my knowledge of The Conversation Shop and their solutions.

Amy was wanting to reveal my staminas and also weaknesses to figure out whether I could satisfy the high expectations that they set. She would like to know where I would need a little extra training and where I might bring brand-new talents to the group.

Why I wanted the placement was additionally extremely important certainly. Although much of our team is spread across the UK, The Chat Store is absolutely a close knit group with huge aspirations. Every one of us is an important part of providing the results that we do for customers.

Requirements, such as my typing speed, were evaluated as well naturally. Needing to transform multiple website visitors whilst providing customer complete satisfaction suggests that you have to assume as well as kind quick.

Amy also gave me the chance to ask any kind of questions that I had, and she addressed them completely. I enjoyed as well as really hoping that I did well in my real-time chat interview!

As you’ve most likely guessed (by me composing this article) I did do well in my preliminary interview for the live conversation job. I was welcomed to the following phase of the application procedure– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far yet I was also very nervous! Thankfully the telephone meeting was not as frightening as I once believed as well as it was more informal than formal.

I got asked about my leisure activities, what I like to do in my extra time as well as a few inquiries regarding the Live Conversation Agent position. I likewise had some feedback on my ‘Live Chat Meeting’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my individuality. Joe stated that proceeding with everyone as well as coming to be a part of The Chat Shop household was a very important variable.

It was a satisfaction to talk on the phone to my potential future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I accepted with terrific enjoyment, of course. I was over the moon and I still am!

When I had accepted the offer I was emailed the agreements that required to be signed digitally (exactly how awesome is that), my working hours, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours and he explained every little thing I needed to find out about the “Live Chat Agent” setting. I made sure to make lots of notes in my notebook as it is a great deal to take in.

I was then offered the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) as well as various other information I required to know about the training process including precisely what would happen. John was a pleasure to talk to and also I felt comfy chatting to him as he said he would certainly be there for any kind of inquiries I might have if I am ever before not sure or stuck.


I have had a bad bout of disease, which meant I was not able to begin my training when set up. Thankfully The Chat Store are a lot of remarkable people that are patiently waiting for me to be well enough once again. I have actually never recognized such an understanding firm and also I really feel blessed to be employed by them.

Equally as I was about to surrender my work search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and beginning my training. Hopefully I shall be a completely fledged live chat representative soon … see this space, my next article will certainly inform you all about my trip via the training process.