I had been looking for a job working from home for a while as well as was about to give up. Most ‘function from residence’ jobs that you locate on-line appear to be some form of pyramid or ‘begin your very own organization’ scheme. Paying a signing up with charge or purchasing their items for you to sell on? No many thanks!

One day I determined to have another little appearance and also encountered The Chat Shop. I saw the “Live Chat Agent” task on their professions web page and also, after reading the description, a big wave of happiness came me. Not just did I fit their demands to a tee (careful learner with an investigative mind, solid ability to multi-task, high levels of organisation home based chatting jobs and an inputting speed over 80 words per minute), it likewise looked like a task that I would truly like to do!

I used quickly! I patiently awaited a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Conversation Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather excited as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Store’s site. I opened my internet browser, went to The Chat Store homepage and also merely clicked the real-time chat tab. I had actually arrived at my meeting.

After introducing myself to a representative that was managing conversation at the time, I was promptly moved to Amy, that prepared and waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little of a laid-back inviting chat (that made me really feel secure). Then it was on to the main interview. What was unusual was the fact that the discussion was really similar to an in person meeting, other than it was using real-time chat!

The concerns were about my previous experience, why I was obtaining the task, exactly how I ‘d deal with specific situations and also my knowledge of The Conversation Shop and also their services.

Amy was wanting to expose my strengths and weak points to establish whether I could meet the high assumptions that they set. She wanted to know where I would require a little additional training and also where I might bring brand-new abilities to the team.

Why I desired the position was likewise really crucial certainly. Although much of our team is spread out throughout the UK, The Chat Store is definitely a close knit team with big aspirations. Every one of us is an indispensable part of delivering the outcomes that we provide for customers.

Requirements, such as my keying rate, were examined too obviously. Needing to transform several web site site visitors whilst giving consumer fulfillment means that you need to believe as well as kind quick.

Amy also gave me the possibility to ask any kind of inquiries that I had, and also she addressed them completely. I was happy and also hoping that I did well in my real-time chat meeting!

As you have actually probably thought (by me composing this blog post) I did succeed in my initial interview for the online chat work. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far however I was also really anxious! Thankfully the telephone interview was not as terrifying as I when assumed and also it was a lot more casual than formal.

I obtained asked about my hobbies, what I like to do in my spare time as well as a few concerns regarding the Live Conversation Agent placement. I also had some responses on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe claimed that proceeding with everybody as well as coming to be a part of The Conversation Store household was a really important element.

It was a satisfaction to speak on the phone to my possible future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … as well as I accepted with wonderful enjoyment, naturally. I mored than the moon and I still am!

When I had approved the offer I was emailed the agreements that needed to be authorized electronically (exactly how trendy is that), my working hours, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hrs and he explained everything I required to learn about the “Live Chat Representative” placement. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other details I required to understand about the training procedure consisting of exactly what would happen. John was a pleasure to talk with as well as I really felt comfy talking to him as he claimed he would certainly be there for any type of inquiries I might have if I am ever before unsure or stuck.


I have had a bad bout of disease, which indicated I was unable to start my training when arranged. Thankfully The Conversation Store are a lot of remarkable people that are patiently waiting on me to be well enough once again. I have never understood such a comprehending business and I feel blessed to be employed by them.

Equally as I will give up my work search, I stumbled across The Chat Store. I’m excitedly waiting for getting well as well as starting my training. With any luck I shall be a completely fledged real-time chat agent soon … view this space, my next article will certainly inform you everything about my journey through the training procedure.