I had actually been seeking a job functioning from house for a while and also will give up. A lot of ‘function from home’ tasks that you locate online seem to be some type of pyramid or ‘begin your very own business’ scheme. Paying a joining fee or acquiring their items for you to sell on? No many thanks!

One day I decided to have another little look and also came across The Conversation Store. I saw the “Live Chat Representative” job on their professions page and, after checking out the summary, a large wave of happiness came by me. Not just did I match their demands to a tee (careful learner with an investigative mind, strong ability to multi-task, high levels of organisation home based social media jobs as well as a typing rate over 80 words per minute), it also looked like a task that I would truly love to do!

I applied immediately! I patiently awaited a reply however, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and offered me a ‘Live Conversation Interview’; following on from the preliminary application inquiries, this is the initial stage of the employment process.

I was instead excited as I had actually never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s site. I opened my browser, mosted likely to The Chat Store homepage and merely clicked the live conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was handling chat at the time, I was promptly moved to Amy, that prepared and waiting to begin my interview.

My meeting started like any other: we presented ourselves as well as had a little bit of a laid-back inviting chat (that made me feel comfortable). Then it was on to the primary meeting. What was unusual was the reality that the discussion was really similar to a face-to-face meeting, except it was by means of live conversation!

The concerns were about my previous experience, why I was making an application for the task, exactly how I ‘d manage certain circumstances and also my expertise of The Conversation Store and also their solutions.

Amy was seeking to expose my toughness and also weaknesses to figure out whether I might meet the high assumptions that they establish. She wished to know where I would need a little extra training as well as where I might bring new talents to the team.

Why I desired the setting was likewise extremely crucial certainly. Although much of our team is spread across the UK, The Chat Store is certainly a close weaved team with large ambitions. Every one people is an essential part of supplying the results that we provide for clients.

Requirements, such as my typing rate, were checked too naturally. Needing to transform multiple internet site site visitors whilst offering client satisfaction implies that you have to assume and type fast.

Amy additionally gave me the possibility to ask any type of questions that I had, and she answered them thoroughly. I mored than happy as well as really hoping that I did well in my live chat interview!

As you have actually probably presumed (by me writing this article) I did succeed in my preliminary interview for the real-time chat work. I was invited to the following stage of the application process– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far but I was additionally extremely worried! Thankfully the telephone interview was not as scary as I once assumed and also it was more laid-back than official.

I obtained inquired about my leisure activities, what I like to do in my leisure as well as a couple of inquiries concerning the Live Chat Representative position. I also had some feedback on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the questions that Joe asked were about my individuality. Joe said that proceeding with everyone as well as becoming a part of The Conversation Shop family was a really vital factor.

It was a pleasure to speak on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … as well as I approved with wonderful satisfaction, of course. I mored than the moon and I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be authorized electronically (just how awesome is that), my functioning hours, what group I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hours as well as he discussed every little thing I needed to find out about the “Live Chat Agent” placement. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) as well as various other details I required to know about the training procedure including precisely what would certainly happen. John was a pleasure to talk to and I felt comfortable talking to him as he said he would be there for any kind of questions I might have if I am ever before unclear or stuck.


I have had a poor bout of disease, which indicated I was unable to begin my training when set up. Thankfully The Chat Shop are a bunch of wonderful people who are patiently waiting for me to be well enough once more. I have never ever known such a comprehending company as well as I feel privileged to be employed by them.

Just as I was about to surrender my job search, I came across The Chat Store. I’m excitedly awaiting healing and beginning my training. With any luck I shall be a completely fledged online conversation agent soon … view this space, my next message will tell you all about my trip through the training process.