I had actually been looking for a work working from house for a while and will give up. Many ‘function from residence’ jobs that you find on the internet appear to be some form of pyramid or ‘begin your own company’ plan. Paying a joining charge or getting their items for you to sell on? No thanks!

One day I decided to have another little look and also came across The Chat Shop. I saw the “Live Conversation Representative” task on their careers web page and, after checking out the summary, a large wave of happiness came over me. Not just did I match their demands to a tee (precise student with a curious mind, solid ability to multi-task, high degrees of organisation home based web chat job as well as a typing speed above 80 words per min), it likewise seemed like a job that I would actually like to do!

I used straight away! I patiently awaited a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me as well as used me a ‘Live Conversation Meeting’; complying with on from the first application concerns, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s internet site. I opened my browser, went to The Conversation Shop homepage and just clicked the online chat tab. I had actually come to my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was swiftly transferred to Amy, that prepared and waiting to start my meeting.

My meeting started like any other: we presented ourselves and had a little of a laid-back welcoming chat (which made me really feel at ease). Then it was on to the main meeting. What was strange was the truth that the discussion was extremely comparable to a face-to-face meeting, other than it was using live chat!

The inquiries were about my previous experience, why I was looking for the task, just how I would certainly handle specific situations as well as my expertise of The Conversation Shop and also their services.

Amy was aiming to disclose my strengths and weak points to identify whether I might meet the high assumptions that they set. She needed to know where I would need a little added training and also where I could bring brand-new abilities to the team.

Why I desired the position was also extremely crucial obviously. Although much of our group is spread out throughout the UK, The Chat Shop is certainly a close weaved team with big passions. Each and every one of us is an integral part of delivering the results that we provide for customers.

Demands, such as my keying rate, were evaluated as well of course. Having to convert several internet site site visitors whilst giving consumer complete satisfaction indicates that you have to assume and type quickly.

Amy additionally gave me the opportunity to ask any type of concerns that I had, as well as she answered them completely. I enjoyed as well as really hoping that I did well in my real-time conversation interview!

As you’ve possibly guessed (by me writing this blog post) I did do well in my preliminary meeting for the online chat job. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far however I was also extremely nervous! The good news is the telephone interview was not as scary as I as soon as thought and it was much more casual than formal.

I obtained asked about my hobbies, what I like to do in my leisure and a few questions about the Live Conversation Agent placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe said that getting on with everyone and also ending up being a part of The Chat Shop family members was a very essential variable.

It was a satisfaction to speak on the phone to my possible future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … and I approved with excellent pleasure, naturally. I mored than the moon as well as I still am!

As soon as I had actually approved the offer I was emailed the contracts that needed to be signed digitally (how great is that), my working hours, what group I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs and also he explained every little thing I required to learn about the “Live Conversation Agent” position. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other details I required to understand about the training procedure including precisely what would happen. John was a pleasure to talk to and also I really felt comfortable talking to him as he claimed he would be there for any questions I might have if I am ever unclear or stuck.

However…

I have had a poor round of ill health, which meant I was unable to start my training when arranged. Luckily The Chat Shop are a number of wonderful individuals who are patiently waiting on me to be well enough once again. I have actually never recognized such an understanding business and also I really feel blessed to be used by them.

Just as I will give up my work search, I stumbled across The Conversation Store. I’m excitedly waiting for recovering and starting my training. Hopefully I shall be a totally fledged live chat agent soon … see this area, my following post will certainly tell you everything about my journey through the training procedure.