I had actually been searching for a job working from house for some time and will give up. A lot of ‘work from residence’ work that you find on-line appear to be some form of pyramid or ‘start your own business’ plan. Paying a joining fee or buying their items for you to sell on? No thanks!

Eventually I decided to have another little appearance and also found The Chat Store. I saw the “Live Chat Agent” task on their occupations web page and also, after checking out the summary, a large wave of happiness came by me. Not only did I match their requirements to a tee (meticulous student with an inquisitive mind, strong capacity to multi-task, high degrees of organisation homebased chat support jobs and a typing rate over 80 words per min), it likewise appeared like a job that I would really love to do!

I applied quickly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me as well as offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Store’s web site. I opened my browser, mosted likely to The Chat Shop homepage and also merely clicked the real-time conversation tab. I had actually come to my interview.

After introducing myself to an agent that was handling chat at the time, I was rapidly moved to Amy, that prepared and waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a bit of an informal inviting chat (which made me really feel at ease). Then it was on to the main interview. What was weird was the truth that the conversation was really comparable to an in person interview, other than it was using live conversation!

The inquiries were about my previous experience, why I was applying for the work, just how I would certainly manage particular scenarios as well as my understanding of The Chat Shop and their services.

Amy was looking to disclose my toughness and also weaknesses to identify whether I can satisfy the high expectations that they establish. She would like to know where I would certainly require a little extra training and also where I might bring brand-new abilities to the team.

Why I wanted the placement was also extremely essential naturally. Although much of our group is spread out throughout the UK, The Conversation Shop is absolutely a close knit group with huge passions. Each and every one people is an important part of providing the results that we do for clients.

Needs, such as my keying rate, were tested too of course. Having to transform multiple site site visitors whilst providing customer contentment suggests that you have to believe and type quick.

Amy likewise offered me the chance to ask any questions that I had, and she answered them thoroughly. I enjoyed as well as hoping that I did well in my online conversation meeting!

As you have actually probably presumed (by me writing this post) I did do well in my initial interview for the real-time conversation work. I was welcomed to the following stage of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far however I was additionally really anxious! Luckily the telephone interview was not as scary as I once believed and it was more informal than official.

I obtained inquired about my hobbies, what I such as to do in my extra time and a couple of inquiries about the Live Conversation Representative setting. I also had some comments on my ‘Live Chat Interview’, which was wonderful to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe stated that getting on with everyone and also becoming a part of The Chat Store family members was a very important aspect.

It was an enjoyment to talk on the phone to my prospective future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and I approved with fantastic pleasure, certainly. I was over the moon and also I still am!

When I had approved the deal I was emailed the contracts that needed to be signed digitally (how amazing is that), my working hours, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hrs and he described everything I required to learn about the “Live Conversation Representative” position. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was then given the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) and also various other information I required to learn about the training process including specifically what would happen. John was a satisfaction to speak with and I really felt comfy talking to him as he said he would certainly be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a negative bout of illness, which suggested I was unable to start my training when set up. Fortunately The Conversation Shop are a number of remarkable individuals that are patiently waiting for me to be well enough once more. I have actually never ever understood such a comprehending firm as well as I really feel privileged to be employed by them.

Just as I was about to quit my job search, I came across The Conversation Store. I’m eagerly awaiting getting well as well as starting my training. Ideally I will be a completely fledged online chat agent quickly … see this space, my next blog post will certainly inform you everything about my journey through the training procedure.