I had actually been looking for a job functioning from residence for some time as well as was about to surrender. The majority of ‘function from house’ work that you find on-line seem to be some form of pyramid or ‘start your own organization’ scheme. Paying a signing up with cost or getting their items for you to sell on? No thanks!
Someday I decided to have an additional little appearance and also stumbled upon The Chat Shop. I saw the “Live Chat Agent” job on their careers page as well as, after reading the description, a big wave of happiness came over me. Not only did I suit their requirements to a tee (careful student with a curious mind, solid capacity to multi-task, high levels of organisation how to get a chat support job and also a typing rate above 80 words per min), it also looked like a task that I would truly like to do!
I used straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.
Amy, a Group Supervisor at The Chat Shop, emailed me as well as offered me a ‘Live Chat Meeting’; complying with on from the initial application concerns, this is the first stage of the employment procedure.
I was rather delighted as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s site. I opened my internet browser, went to The Conversation Store homepage and merely clicked the real-time chat tab. I had actually arrived at my meeting.
After presenting myself to a representative that was managing conversation at the time, I was promptly moved to Amy, that was ready and also waiting to begin my meeting.
My interview started like any other: we introduced ourselves and had a bit of a casual inviting chat (which made me feel at ease). Then it was on to the main meeting. What was weird was the fact that the discussion was extremely similar to a face-to-face meeting, except it was via online conversation!
The questions had to do with my previous experience, why I was looking for the job, exactly how I would certainly take care of specific situations as well as my knowledge of The Conversation Shop and also their services.
Amy was looking to reveal my toughness and weaknesses to determine whether I can fulfill the high expectations that they establish. She wished to know where I would certainly require a little added training as well as where I can bring brand-new skills to the team.
Why I wanted the setting was additionally really crucial certainly. Although much of our group is spread out throughout the UK, The Chat Shop is absolutely a close weaved group with huge passions. Each one of us is an important part of providing the results that we provide for customers.
Needs, such as my keying speed, were tested also certainly. Needing to convert several web site site visitors whilst giving customer contentment indicates that you have to assume and also kind quick.
Amy additionally provided me the chance to ask any type of concerns that I had, and also she answered them thoroughly. I was happy as well as really hoping that I did well in my online chat meeting!
As you have actually possibly presumed (by me writing this article) I did succeed in my first meeting for the online chat job. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.
This is the last stage of their employment process as well as I was proud that I had actually got this far however I was also really worried! Luckily the telephone meeting was not as terrifying as I as soon as thought as well as it was a lot more informal than formal.
I got inquired about my hobbies, what I such as to do in my leisure and a couple of concerns about the Live Conversation Representative position. I likewise had some comments on my ‘Live Chat Meeting’, which was wonderful to hear.
A lot of the inquiries that Joe asked were about my character. Joe claimed that proceeding with everybody and also becoming a part of The Chat Shop family members was a very essential element.
It was an enjoyment to talk on the phone to my possible future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … and also I approved with wonderful enjoyment, certainly. I mored than the moon as well as I still am!
As soon as I had accepted the offer I was emailed the agreements that required to be signed digitally (how awesome is that), my functioning hrs, what team I would certainly remain in and all of my log-in details all set for my training.
Not long after this I had a call with John– my Team Leader. This call lasted about 2 hours as well as he described every little thing I needed to understand about the “Live Conversation Agent” setting. I ensured to make great deals of notes in my notebook as it is a whole lot to absorb.
I was after that given the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) and other information I required to find out about the training process including precisely what would take place. John was an enjoyment to talk to and also I felt comfortable chatting to him as he stated he would certainly be there for any type of questions I might have if I am ever not sure or stuck.
I have had a poor bout of disease, which meant I was incapable to begin my training when arranged. Thankfully The Chat Shop are a lot of fantastic people that are patiently waiting on me to be well enough once again. I have actually never ever understood such a recognizing business as well as I really feel fortunate to be used by them.
Equally as I will surrender my task search, I came across The Chat Shop. I’m excitedly awaiting healing and also starting my training. Ideally I shall be a completely fledged online chat agent soon … view this space, my next post will certainly inform you all about my trip with the training procedure.