I had actually been seeking a work functioning from home for some time as well as was about to surrender. Most ‘function from house’ tasks that you locate online seem to be some form of pyramid or ‘start your own service’ plan. Paying a signing up with fee or purchasing their products for you to sell on? No many thanks!

One day I determined to have one more little look and stumbled upon The Chat Shop. I saw the “Live Chat Agent” job on their careers web page as well as, after reviewing the description, a large wave of happiness came me. Not just did I fit their demands to a tee (meticulous student with a curious mind, strong ability to multi-task, high levels of organisation how to get a customer service chat job and a keying rate above 80 words per minute), it likewise felt like a job that I would truly enjoy to do!

I used instantly! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me and offered me a ‘Live Chat Interview’; complying with on from the initial application questions, this is the initial stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Shop’s website. I opened my browser, went to The Conversation Store homepage as well as merely clicked the live conversation tab. I had reached my interview.

After presenting myself to a representative that was handling conversation at the time, I was promptly moved to Amy, who prepared and also waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little of a laid-back welcoming chat (which made me feel comfortable). After that it was on to the major interview. What was weird was the truth that the conversation was really similar to an in person meeting, other than it was through real-time chat!

The concerns were about my previous experience, why I was getting the job, just how I ‘d handle particular situations as well as my understanding of The Conversation Store and also their services.

Amy was seeking to disclose my toughness and also weaknesses to identify whether I can satisfy the high assumptions that they establish. She needed to know where I would certainly require a little additional training and where I might bring new abilities to the group.

Why I desired the setting was additionally very essential certainly. Although much of our team is spread across the UK, The Chat Store is definitely a close knit team with huge ambitions. Each one of us is an important part of supplying the results that we provide for clients.

Needs, such as my typing speed, were checked as well certainly. Having to convert numerous web site visitors whilst offering consumer contentment indicates that you have to believe as well as type fast.

Amy additionally gave me the chance to ask any questions that I had, and also she addressed them completely. I enjoyed and also wishing that I did well in my live chat interview!

As you have actually possibly thought (by me writing this article) I did succeed in my preliminary interview for the live conversation task. I was invited to the next stage of the application process– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much however I was likewise extremely anxious! The good news is the telephone interview was not as frightening as I as soon as assumed and it was much more informal than official.

I obtained asked about my hobbies, what I like to do in my leisure and a couple of concerns about the Live Chat Agent placement. I additionally had some responses on my ‘Live Chat Interview’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that moving on with everyone and ending up being a part of The Conversation Shop family was a really essential element.

It was an enjoyment to speak on the phone to my prospective future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the setting … as well as I approved with great satisfaction, certainly. I was over the moon and also I still am!

When I had approved the offer I was emailed the agreements that required to be authorized electronically (how great is that), my working hours, what team I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours as well as he described every little thing I needed to understand about the “Live Conversation Agent” position. I made certain to make lots of notes in my note pad as it is a great deal to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) and also various other information I needed to learn about the training procedure including exactly what would happen. John was a satisfaction to speak with and also I felt comfortable chatting to him as he said he would be there for any kind of inquiries I may have if I am ever before uncertain or stuck.


I have had a negative round of ill health, which suggested I was incapable to start my training when arranged. Luckily The Chat Shop are a lot of terrific individuals who are patiently awaiting me to be well enough once again. I have never ever recognized such an understanding company as well as I really feel blessed to be utilized by them.

Just as I will quit my job search, I came across The Chat Store. I’m excitedly awaiting recovering as well as starting my training. Ideally I shall be a completely fledged online chat representative quickly … watch this area, my following message will inform you everything about my journey with the training procedure.