I had actually been searching for a work working from house for a while and also will surrender. Many ‘work from home’ tasks that you discover online appear to be some kind of pyramid or ‘start your very own organization’ system. Paying a joining fee or acquiring their items for you to sell on? No thanks!

One day I decided to have another little appearance and discovered The Chat Store. I saw the “Live Chat Agent” task on their occupations page and, after checking out the description, a huge wave of happiness came by me. Not just did I match their demands to a tee (meticulous learner with an analytical mind, solid capacity to multi-task, high levels of organisation how to get a job doing social media as well as a typing speed above 80 words per min), it additionally seemed like a job that I would actually love to do!

I used immediately! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me as well as offered me a ‘Live Conversation Interview’; complying with on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead delighted as I had never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s website. I opened my internet browser, went to The Conversation Store homepage as well as just clicked the online chat tab. I had gotten to my meeting.

After presenting myself to a representative that was managing chat at the time, I was promptly moved to Amy, that prepared and also waiting to begin my interview.

My interview started like any other: we introduced ourselves as well as had a bit of an informal inviting conversation (that made me feel secure). Then it was on to the major meeting. What was odd was the fact that the discussion was really comparable to a face-to-face meeting, except it was via live chat!

The concerns were about my previous experience, why I was making an application for the job, how I would certainly manage particular scenarios and my knowledge of The Chat Shop and their services.

Amy was aiming to disclose my strengths and weak points to determine whether I can satisfy the high expectations that they set. She wanted to know where I would certainly need a little added training and where I could bring new skills to the group.

Why I desired the position was additionally extremely crucial obviously. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close knit team with big aspirations. Each one of us is an indispensable part of delivering the results that we do for clients.

Requirements, such as my inputting speed, were evaluated too obviously. Needing to transform multiple internet site site visitors whilst offering client satisfaction means that you have to think and also type quickly.

Amy additionally offered me the possibility to ask any kind of inquiries that I had, and also she answered them thoroughly. I was happy and also really hoping that I did well in my real-time conversation interview!

As you’ve probably presumed (by me writing this blog post) I did succeed in my initial interview for the live conversation task. I was invited to the following stage of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much but I was likewise very worried! The good news is the telephone interview was not as terrifying as I once believed and it was more casual than official.

I got asked about my leisure activities, what I like to do in my leisure as well as a couple of concerns regarding the Live Chat Representative setting. I likewise had some responses on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the concerns that Joe asked were about my character. Joe said that proceeding with everyone and also ending up being a part of The Chat Shop household was an extremely important aspect.

It was a satisfaction to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … as well as I approved with excellent pleasure, naturally. I mored than the moon and also I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be signed digitally (just how awesome is that), my functioning hrs, what team I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs as well as he described every little thing I needed to learn about the “Live Chat Representative” setting. I ensured to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other information I required to learn about the training procedure including exactly what would certainly take place. John was a satisfaction to speak with and I felt comfortable chatting to him as he stated he would be there for any questions I might have if I am ever unclear or stuck.


I have had a negative spell of ill health, which indicated I was not able to begin my training when arranged. Fortunately The Conversation Store are a lot of fantastic people who are patiently waiting on me to be all right again. I have actually never ever known such a comprehending company and I feel fortunate to be used by them.

Equally as I was about to give up my work search, I stumbled across The Conversation Shop. I’m excitedly waiting for getting well and starting my training. With any luck I will be a fully fledged online conversation agent quickly … enjoy this space, my next post will certainly inform you everything about my trip through the training process.