I had actually been looking for a work functioning from residence for a while as well as will give up. A lot of ‘work from residence’ jobs that you locate on-line appear to be some form of pyramid or ‘begin your own organization’ system. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

Eventually I determined to have an additional little look and encountered The Chat Shop. I saw the “Live Conversation Agent” task on their jobs page and also, after reviewing the description, a huge wave of joy came by me. Not only did I match their demands to a tee (thorough student with an analytical mind, strong capability to multi-task, high levels of organisation how to get a job in social media marketing and a typing speed above 80 words per min), it additionally felt like a task that I would actually love to do!

I used instantly! I patiently awaited a reply however, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me and also used me a ‘Live Chat Meeting’; following on from the first application concerns, this is the initial stage of the employment procedure.

I was rather delighted as I had actually never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Store’s internet site. I opened my web browser, mosted likely to The Chat Store homepage as well as simply clicked the online conversation tab. I had gotten to my meeting.

After presenting myself to an agent that was managing chat at the time, I was quickly transferred to Amy, who was ready as well as waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a bit of a casual inviting chat (which made me really feel secure). Then it was on to the major interview. What was weird was the reality that the discussion was extremely similar to an in person interview, except it was using real-time chat!

The inquiries were about my previous experience, why I was getting the task, how I ‘d deal with specific scenarios and also my expertise of The Chat Shop as well as their services.

Amy was looking to reveal my staminas and also weaknesses to identify whether I can meet the high expectations that they set. She needed to know where I would certainly require a little extra training and where I might bring brand-new talents to the group.

Why I desired the setting was also very vital of course. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close knit team with big passions. Each one of us is an integral part of providing the outcomes that we provide for customers.

Requirements, such as my keying rate, were examined as well naturally. Needing to transform numerous web site site visitors whilst offering customer satisfaction indicates that you have to think and also kind fast.

Amy additionally gave me the chance to ask any questions that I had, and also she answered them completely. I was happy and also hoping that I succeeded in my online conversation meeting!

As you have actually possibly guessed (by me creating this post) I did succeed in my initial interview for the live chat work. I was invited to the next phase of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far yet I was also really nervous! The good news is the telephone interview was not as terrifying as I as soon as assumed and also it was extra casual than official.

I got asked about my leisure activities, what I such as to do in my leisure as well as a couple of questions regarding the Live Conversation Agent position. I also had some responses on my ‘Live Chat Meeting’, which was great to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe said that proceeding with everybody and also coming to be a part of The Chat Store household was a very crucial factor.

It was an enjoyment to speak on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … as well as I approved with terrific pleasure, obviously. I mored than the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that needed to be signed electronically (exactly how trendy is that), my working hours, what team I would be in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and also he explained every little thing I required to understand about the “Live Chat Agent” placement. I ensured to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that offered the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) and various other information I required to know about the training procedure consisting of specifically what would take place. John was an enjoyment to speak to and also I felt comfy talking to him as he stated he would certainly be there for any type of questions I might have if I am ever unsure or stuck.


I have had a negative bout of ill health, which meant I was unable to begin my training when organized. Fortunately The Conversation Store are a bunch of wonderful people who are patiently waiting for me to be well enough once more. I have never ever recognized such a recognizing company and I really feel fortunate to be used by them.

Equally as I was about to quit my job search, I came across The Conversation Store. I’m eagerly waiting for healing and starting my training. Hopefully I will be a completely fledged online chat representative soon … watch this area, my next post will certainly inform you all about my trip through the training procedure.