I had actually been searching for a job working from residence for a while as well as will quit. Many ‘work from residence’ jobs that you find online appear to be some type of pyramid or ‘start your own business’ system. Paying a joining charge or acquiring their items for you to sell on? No thanks!

Eventually I decided to have one more little appearance and also encountered The Chat Shop. I saw the “Live Conversation Agent” job on their careers web page as well as, after reviewing the description, a large wave of happiness came me. Not just did I suit their demands to a tee (precise learner with a curious mind, strong ability to multi-task, high degrees of organisation how to get a social media copywriting job and a keying speed above 80 words per min), it also appeared like a work that I would actually like to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Store, emailed me as well as supplied me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the first stage of the recruitment procedure.

I was instead thrilled as I had never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s site. I opened my browser, mosted likely to The Chat Shop homepage and just clicked the online conversation tab. I had actually gotten to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, that was ready as well as waiting to begin my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back inviting chat (that made me feel secure). After that it was on to the main interview. What was unusual was the fact that the conversation was extremely comparable to an in person interview, except it was using real-time conversation!

The questions were about my previous experience, why I was getting the task, just how I ‘d handle particular circumstances and my understanding of The Conversation Store and also their services.

Amy was seeking to reveal my toughness and also weaknesses to figure out whether I could satisfy the high assumptions that they set. She wished to know where I would certainly need a little added training and where I might bring brand-new abilities to the group.

Why I wanted the position was likewise very vital naturally. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close weaved group with big ambitions. Every one people is an important part of supplying the results that we do for clients.

Needs, such as my keying speed, were tested as well naturally. Needing to convert multiple site visitors whilst giving consumer satisfaction implies that you need to assume as well as type quickly.

Amy also offered me the opportunity to ask any concerns that I had, and also she addressed them completely. I mored than happy and hoping that I did well in my online chat interview!

As you’ve possibly thought (by me composing this blog post) I did do well in my first meeting for the real-time chat task. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much yet I was likewise extremely nervous! Thankfully the telephone meeting was not as terrifying as I when thought and also it was much more laid-back than formal.

I got asked about my leisure activities, what I like to do in my leisure and also a few inquiries concerning the Live Chat Representative position. I additionally had some comments on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A great deal of the concerns that Joe asked had to do with my individuality. Joe stated that moving on with everyone and also becoming a part of The Conversation Shop family members was a really vital aspect.

It was a pleasure to speak on the phone to my prospective future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the setting … and also I accepted with great satisfaction, of course. I mored than the moon and also I still am!

When I had approved the offer I was emailed the agreements that required to be authorized electronically (just how awesome is that), my working hrs, what group I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hours and he clarified every little thing I required to understand about the “Live Chat Representative” setting. I made certain to make lots of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other details I required to understand about the training procedure including specifically what would certainly happen. John was a satisfaction to talk to and I really felt comfortable chatting to him as he said he would be there for any kind of inquiries I may have if I am ever before uncertain or stuck.


I have had a bad spell of disease, which meant I was not able to begin my training when prepared. Thankfully The Conversation Shop are a lot of terrific individuals who are patiently waiting for me to be well enough again. I have actually never ever recognized such a comprehending company and I really feel privileged to be utilized by them.

Just as I was about to give up my work search, I came across The Chat Shop. I’m eagerly awaiting healing and also starting my training. Hopefully I will be a fully fledged online conversation agent soon … watch this area, my next article will tell you everything about my journey with the training process.