I had been looking for a job functioning from home for a while as well as was about to surrender. The majority of ‘work from home’ jobs that you find on the internet appear to be some form of pyramid or ‘begin your own service’ scheme. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Eventually I made a decision to have one more little look and came across The Chat Store. I saw the “Live Chat Agent” job on their professions web page as well as, after reading the summary, a large wave of happiness came me. Not only did I match their needs to a tee (precise student with an investigative mind, strong ability to multi-task, high levels of organisation how to get a social media job and also a typing speed over 80 words per minute), it also looked like a work that I would actually like to do!

I applied straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me and also used me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the first stage of the employment procedure.

I was rather thrilled as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s website. I opened my web browser, went to The Conversation Store homepage as well as simply clicked the online conversation tab. I had actually gotten to my meeting.

After introducing myself to an agent that was handling chat at the time, I was rapidly transferred to Amy, who was ready and also waiting to start my meeting.

My interview began like any other: we presented ourselves as well as had a bit of a casual inviting chat (that made me feel comfortable). After that it was on to the primary meeting. What was weird was the reality that the discussion was extremely comparable to an in person interview, other than it was through real-time conversation!

The questions had to do with my previous experience, why I was getting the job, just how I would certainly take care of certain scenarios and also my understanding of The Conversation Shop and also their services.

Amy was aiming to disclose my toughness as well as weaknesses to figure out whether I can meet the high expectations that they set. She wanted to know where I would need a little additional training and where I might bring brand-new talents to the team.

Why I desired the position was also very essential of course. Although much of our team is spread out throughout the UK, The Chat Store is definitely a close knit team with big aspirations. Each and every one of us is an important part of providing the results that we do for clients.

Needs, such as my typing rate, were checked also certainly. Having to transform numerous web site visitors whilst supplying customer contentment implies that you need to believe and kind fast.

Amy additionally provided me the possibility to ask any kind of concerns that I had, as well as she addressed them thoroughly. I was happy as well as really hoping that I succeeded in my live conversation meeting!

As you’ve possibly thought (by me composing this article) I did succeed in my initial interview for the live chat task. I was invited to the following phase of the application procedure– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much however I was also extremely worried! Fortunately the telephone meeting was not as scary as I when thought and also it was a lot more informal than formal.

I obtained inquired about my leisure activities, what I such as to do in my extra time and a couple of inquiries about the Live Conversation Agent position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the inquiries that Joe asked were about my personality. Joe claimed that proceeding with everyone and coming to be a part of The Conversation Store family was a very crucial factor.

It was a pleasure to talk on the phone to my prospective future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … as well as I approved with great satisfaction, certainly. I was over the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that required to be signed electronically (exactly how great is that), my working hours, what team I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted around 2 hours and also he discussed every little thing I required to find out about the “Live Conversation Representative” setting. I saw to it to make great deals of notes in my note pad as it is a great deal to take in.

I was after that provided the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other details I required to find out about the training procedure including specifically what would take place. John was a satisfaction to talk with and also I really felt comfortable chatting to him as he said he would certainly be there for any type of inquiries I might have if I am ever before unclear or stuck.


I have had a poor spell of illness, which meant I was not able to start my training when prepared. Fortunately The Conversation Shop are a bunch of remarkable individuals who are patiently waiting on me to be well enough once more. I have never ever recognized such a comprehending company and also I really feel blessed to be employed by them.

Equally as I will give up my work search, I came across The Chat Shop. I’m eagerly waiting for getting well as well as beginning my training. Ideally I will be a fully fledged real-time conversation agent quickly … watch this area, my next blog post will inform you all about my trip through the training procedure.