I had been trying to find a job functioning from home for some time as well as will surrender. Most ‘function from home’ jobs that you discover online seem to be some type of pyramid or ‘start your own service’ system. Paying a signing up with cost or purchasing their items for you to sell on? No thanks!

One day I made a decision to have another little look and also found The Chat Shop. I saw the “Live Chat Agent” task on their jobs web page as well as, after reviewing the summary, a huge wave of happiness came over me. Not only did I fit their demands to a tee (careful learner with an inquisitive mind, solid capability to multi-task, high levels of organisation how to get an entry level social media job and a typing speed above 80 words per minute), it also looked like a job that I would actually like to do!

I used quickly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and also used me a ‘Live Conversation Meeting’; adhering to on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead delighted as I had never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s site. I opened my internet browser, went to The Conversation Store homepage and just clicked the online chat tab. I had reached my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was promptly moved to Amy, that prepared and also waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little of an informal inviting conversation (which made me really feel secure). Then it was on to the primary meeting. What was odd was the reality that the conversation was extremely comparable to an in person interview, except it was through live chat!

The inquiries had to do with my previous experience, why I was looking for the work, how I ‘d deal with certain circumstances and also my knowledge of The Chat Shop as well as their services.

Amy was wanting to disclose my toughness as well as weaknesses to determine whether I might fulfill the high assumptions that they establish. She needed to know where I would require a little additional training as well as where I could bring brand-new abilities to the group.

Why I wanted the position was additionally very essential obviously. Although much of our group is spread out across the UK, The Chat Store is absolutely a close knit group with large passions. Every one people is an important part of delivering the outcomes that we provide for clients.

Requirements, such as my keying rate, were evaluated also naturally. Needing to convert several website visitors whilst supplying customer complete satisfaction implies that you have to think and also kind quick.

Amy also gave me the possibility to ask any type of questions that I had, and also she answered them extensively. I was happy and also really hoping that I succeeded in my online conversation meeting!

As you have actually probably thought (by me composing this blog post) I did do well in my first interview for the online chat task. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much but I was also really worried! The good news is the telephone meeting was not as terrifying as I when believed as well as it was a lot more casual than formal.

I obtained asked about my hobbies, what I such as to do in my spare time as well as a couple of questions regarding the Live Chat Agent position. I likewise had some feedback on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe stated that moving on with everybody and ending up being a part of The Chat Shop household was an extremely essential element.

It was a satisfaction to talk on the phone to my potential future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … as well as I accepted with excellent satisfaction, obviously. I mored than the moon as well as I still am!

Once I had approved the deal I was emailed the agreements that required to be signed digitally (how great is that), my functioning hrs, what group I would be in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours and also he described every little thing I needed to know about the “Live Conversation Agent” placement. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was after that offered the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) and various other details I required to find out about the training process including specifically what would certainly occur. John was a satisfaction to talk to and also I felt comfortable chatting to him as he stated he would be there for any type of inquiries I may have if I am ever not sure or stuck.


I have had a bad spell of disease, which suggested I was not able to start my training when arranged. Thankfully The Conversation Store are a number of fantastic individuals that are patiently waiting for me to be all right again. I have never ever known such a comprehending business and also I really feel blessed to be utilized by them.

Just as I was about to surrender my task search, I came across The Chat Shop. I’m eagerly awaiting healing and also starting my training. With any luck I shall be a fully fledged real-time conversation representative quickly … enjoy this space, my following message will certainly inform you all about my journey with the training process.