I had been searching for a job working from home for some time and also will give up. A lot of ‘work from house’ jobs that you discover on the internet seem to be some kind of pyramid or ‘begin your very own service’ plan. Paying a signing up with cost or acquiring their products for you to sell on? No many thanks!

Someday I made a decision to have an additional little look and also found The Conversation Shop. I saw the “Live Chat Agent” job on their careers page and, after checking out the summary, a big wave of happiness came over me. Not only did I match their requirements to a tee (careful student with an inquisitive mind, solid capacity to multi-task, high degrees of organisation how to get s job running someone’s social media and also an inputting speed over 80 words per minute), it also felt like a job that I would really love to do!

I used straight away! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and supplied me a ‘Live Chat Interview’; complying with on from the first application questions, this is the initial stage of the employment process.

I was rather excited as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s internet site. I opened my browser, went to The Conversation Shop homepage and also simply clicked the live chat tab. I had actually reached my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was promptly transferred to Amy, who was ready as well as waiting to begin my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back welcoming conversation (which made me feel comfortable). Then it was on to the primary interview. What was odd was the fact that the conversation was very similar to a face-to-face interview, other than it was by means of live chat!

The inquiries had to do with my previous experience, why I was obtaining the task, exactly how I would certainly manage certain scenarios and also my knowledge of The Conversation Shop and also their solutions.

Amy was seeking to disclose my staminas and weak points to figure out whether I can satisfy the high expectations that they set. She would like to know where I would need a little added training as well as where I might bring new talents to the group.

Why I desired the setting was additionally really vital obviously. Although much of our team is spread throughout the UK, The Conversation Shop is absolutely a close knit group with big aspirations. Each and every one people is an important part of supplying the results that we do for customers.

Requirements, such as my inputting speed, were tested too of course. Needing to convert multiple website site visitors whilst giving customer contentment indicates that you need to assume as well as type quickly.

Amy additionally provided me the opportunity to ask any kind of inquiries that I had, as well as she addressed them thoroughly. I was happy as well as really hoping that I succeeded in my online chat interview!

As you’ve probably thought (by me creating this blog post) I did do well in my first meeting for the online conversation job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much but I was additionally very anxious! Luckily the telephone interview was not as scary as I when believed as well as it was much more laid-back than official.

I obtained inquired about my leisure activities, what I like to do in my spare time and also a few inquiries concerning the Live Conversation Agent setting. I also had some feedback on my ‘Live Chat Interview’, which was great to hear.

A lot of the questions that Joe asked were about my personality. Joe claimed that moving on with everyone and also ending up being a part of The Conversation Shop family was a very essential factor.

It was a pleasure to talk on the phone to my potential future employers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and also I approved with terrific enjoyment, obviously. I mored than the moon and also I still am!

Once I had actually approved the deal I was emailed the contracts that needed to be signed electronically (just how amazing is that), my functioning hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hours and he explained whatever I needed to understand about the “Live Chat Representative” setting. I saw to it to make great deals of notes in my notebook as it is a great deal to absorb.

I was after that offered the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the process) and also other details I required to learn about the training process consisting of specifically what would certainly take place. John was a satisfaction to talk to and also I really felt comfortable chatting to him as he stated he would be there for any inquiries I may have if I am ever unclear or stuck.


I have had a bad bout of ill health, which implied I was not able to start my training when arranged. Fortunately The Chat Shop are a number of terrific individuals that are patiently waiting on me to be all right once more. I have never ever recognized such a comprehending business and also I really feel privileged to be utilized by them.

Just as I will give up my work search, I came across The Chat Store. I’m excitedly waiting for recovering and also beginning my training. Ideally I shall be a completely fledged live conversation agent soon … watch this room, my next blog post will inform you all about my journey via the training process.