I had been searching for a task working from house for some time and will quit. Many ‘work from residence’ work that you discover on-line seem to be some form of pyramid or ‘start your very own service’ scheme. Paying a joining cost or buying their items for you to sell on? No thanks!

Someday I decided to have another little appearance and discovered The Chat Store. I saw the “Live Conversation Agent” task on their jobs page and, after reviewing the description, a large wave of joy came me. Not just did I suit their demands to a tee (precise learner with a curious mind, strong capacity to multi-task, high degrees of organisation how to job search using social media and also a typing speed above 80 words per minute), it additionally appeared like a work that I would really love to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Store, emailed me as well as supplied me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the first stage of the recruitment procedure.

I was rather delighted as I had never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s website. I opened my browser, mosted likely to The Chat Shop homepage as well as merely clicked the live conversation tab. I had actually come to my interview.

After presenting myself to a representative that was managing chat at the time, I was promptly moved to Amy, who was ready as well as waiting to begin my meeting.

My interview began like any other: we presented ourselves and had a little of a casual inviting chat (which made me feel comfortable). After that it was on to the major interview. What was odd was the truth that the conversation was extremely comparable to a face-to-face meeting, except it was by means of live chat!

The questions were about my previous experience, why I was obtaining the job, exactly how I ‘d manage particular situations and also my knowledge of The Conversation Shop and also their solutions.

Amy was wanting to reveal my staminas and weak points to figure out whether I could satisfy the high expectations that they set. She wanted to know where I would require a little added training and where I might bring new talents to the group.

Why I desired the placement was additionally really crucial certainly. Although much of our group is spread out across the UK, The Chat Store is definitely a close weaved team with big passions. Each one of us is an essential part of supplying the results that we provide for customers.

Needs, such as my typing rate, were evaluated too of course. Needing to convert several internet site site visitors whilst offering consumer satisfaction implies that you have to assume and kind quick.

Amy additionally offered me the opportunity to ask any concerns that I had, and she answered them thoroughly. I enjoyed as well as wishing that I succeeded in my real-time conversation interview!

As you’ve probably guessed (by me creating this blog post) I did do well in my first meeting for the live conversation task. I was welcomed to the following phase of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much yet I was also extremely worried! Luckily the telephone meeting was not as terrifying as I once thought and it was a lot more informal than formal.

I obtained asked about my leisure activities, what I like to do in my leisure as well as a few concerns concerning the Live Conversation Agent setting. I also had some feedback on my ‘Live Chat Meeting’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my character. Joe said that moving on with everyone as well as ending up being a part of The Chat Shop household was a very crucial aspect.

It was an enjoyment to talk on the phone to my prospective future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and also I accepted with great satisfaction, obviously. I was over the moon and I still am!

As soon as I had approved the offer I was emailed the agreements that needed to be signed electronically (how great is that), my functioning hrs, what team I would be in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hours and he explained everything I required to learn about the “Live Conversation Agent” setting. I ensured to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that provided the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and also other details I required to find out about the training procedure consisting of specifically what would certainly take place. John was an enjoyment to speak with and also I really felt comfy chatting to him as he stated he would be there for any queries I might have if I am ever before not sure or stuck.


I have had a poor bout of ill health, which meant I was unable to start my training when prepared. Thankfully The Chat Store are a lot of remarkable individuals that are patiently waiting on me to be all right again. I have actually never ever recognized such a comprehending business and I really feel blessed to be employed by them.

Just as I was about to surrender my job search, I came across The Conversation Shop. I’m excitedly awaiting getting well as well as beginning my training. With any luck I shall be a completely fledged live chat agent soon … see this space, my next post will tell you everything about my trip through the training procedure.