I had actually been searching for a job functioning from home for some time and also was about to give up. Many ‘work from home’ work that you discover on-line appear to be some type of pyramid or ‘begin your own company’ scheme. Paying a signing up with cost or buying their products for you to sell on? No many thanks!

Eventually I decided to have another little look and also found The Conversation Shop. I saw the “Live Conversation Agent” work on their occupations page and, after checking out the summary, a big wave of happiness came over me. Not just did I fit their requirements to a tee (precise student with an investigative mind, strong capacity to multi-task, high degrees of organisation how to make a job post on social media and also an inputting speed over 80 words per minute), it also seemed like a task that I would truly like to do!

I applied immediately! I patiently awaited a reply yet, to my shock, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me and provided me a ‘Live Conversation Meeting’; following on from the initial application concerns, this is the first stage of the recruitment procedure.

I was instead thrilled as I had never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s web site. I opened my web browser, went to The Conversation Store homepage as well as merely clicked the online chat tab. I had actually come to my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was swiftly moved to Amy, that was ready as well as waiting to start my interview.

My meeting started like any other: we presented ourselves and had a little of a casual welcoming conversation (which made me really feel secure). Then it was on to the primary meeting. What was odd was the reality that the conversation was really similar to an in person interview, other than it was using live chat!

The concerns were about my previous experience, why I was obtaining the job, how I ‘d deal with particular scenarios and also my knowledge of The Conversation Shop and also their solutions.

Amy was aiming to expose my strengths and also weaknesses to identify whether I could satisfy the high expectations that they establish. She wanted to know where I would certainly require a little additional training and where I could bring brand-new skills to the group.

Why I wanted the setting was additionally really important certainly. Although much of our group is spread across the UK, The Conversation Shop is absolutely a close knit group with large ambitions. Each one of us is an integral part of delivering the results that we do for clients.

Needs, such as my inputting speed, were tested as well certainly. Needing to transform multiple web site visitors whilst giving client contentment means that you need to assume as well as type fast.

Amy likewise gave me the chance to ask any type of concerns that I had, and also she answered them thoroughly. I enjoyed as well as wishing that I did well in my live conversation meeting!

As you have actually probably thought (by me composing this blog post) I did do well in my first meeting for the online conversation work. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far but I was additionally really anxious! Thankfully the telephone interview was not as terrifying as I once assumed and also it was more laid-back than formal.

I got asked about my leisure activities, what I such as to do in my extra time as well as a few questions about the Live Conversation Representative position. I additionally had some feedback on my ‘Live Chat Interview’, which was great to hear.

A great deal of the concerns that Joe asked were about my character. Joe claimed that proceeding with everyone and becoming a part of The Conversation Store family was an extremely important element.

It was an enjoyment to talk on the phone to my possible future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I accepted with terrific pleasure, certainly. I mored than the moon and also I still am!

When I had approved the deal I was emailed the contracts that needed to be authorized electronically (just how great is that), my working hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hours as well as he described everything I required to understand about the “Live Chat Agent” placement. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and other information I needed to find out about the training process consisting of specifically what would certainly happen. John was a satisfaction to talk to and also I felt comfortable talking to him as he claimed he would be there for any inquiries I might have if I am ever before not sure or stuck.


I have had a poor spell of ill health, which implied I was unable to start my training when set up. Fortunately The Conversation Store are a bunch of terrific individuals who are patiently waiting on me to be all right once more. I have actually never ever known such an understanding company as well as I really feel fortunate to be used by them.

Equally as I was about to surrender my task search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing as well as beginning my training. With any luck I will be a fully fledged real-time chat representative soon … enjoy this space, my following article will inform you all about my journey through the training process.