I had been trying to find a job working from house for some time as well as was about to surrender. A lot of ‘function from home’ jobs that you locate online seem to be some form of pyramid or ‘start your own company’ scheme. Paying a joining fee or getting their products for you to sell on? No thanks!

Eventually I chose to have an additional little appearance and came across The Conversation Shop. I saw the “Live Chat Representative” job on their professions page as well as, after reviewing the summary, a big wave of happiness came me. Not only did I suit their demands to a tee (precise learner with an analytical mind, strong capability to multi-task, high levels of organisation how to make job ads for social media and a keying rate above 80 words per minute), it likewise felt like a job that I would really like to do!

I applied immediately! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me as well as offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was instead thrilled as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Store’s site. I opened my browser, went to The Chat Store homepage and also just clicked the live conversation tab. I had actually come to my meeting.

After presenting myself to a representative that was handling conversation at the time, I was rapidly transferred to Amy, that prepared and also waiting to begin my meeting.

My interview started like any other: we introduced ourselves and had a bit of a casual inviting chat (that made me really feel comfortable). After that it was on to the major meeting. What was odd was the reality that the discussion was very similar to a face-to-face interview, except it was through live chat!

The concerns had to do with my previous experience, why I was getting the job, exactly how I would certainly handle certain situations and also my understanding of The Conversation Store as well as their services.

Amy was aiming to expose my strengths as well as weaknesses to identify whether I can meet the high expectations that they establish. She would like to know where I would require a little additional training and also where I could bring new skills to the team.

Why I desired the position was likewise extremely essential naturally. Although much of our group is spread out throughout the UK, The Chat Store is certainly a close weaved team with large ambitions. Each one people is an important part of supplying the outcomes that we do for customers.

Requirements, such as my typing rate, were examined too certainly. Having to transform multiple site site visitors whilst supplying client contentment means that you need to think and also kind fast.

Amy likewise gave me the opportunity to ask any kind of concerns that I had, and she addressed them completely. I enjoyed and also hoping that I succeeded in my online chat interview!

As you’ve probably guessed (by me creating this article) I did succeed in my first meeting for the online chat task. I was invited to the following stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much but I was also extremely nervous! Thankfully the telephone meeting was not as frightening as I as soon as believed and it was much more casual than official.

I obtained inquired about my leisure activities, what I such as to do in my extra time and also a few inquiries about the Live Chat Representative setting. I also had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my individuality. Joe said that getting on with everybody and becoming a part of The Chat Store family was a really vital variable.

It was a pleasure to talk on the phone to my possible future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … as well as I approved with wonderful pleasure, obviously. I mored than the moon and I still am!

As soon as I had approved the offer I was emailed the contracts that required to be signed electronically (how cool is that), my working hours, what team I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and also he clarified everything I required to know about the “Live Chat Representative” position. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that offered the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other information I needed to find out about the training process consisting of precisely what would certainly happen. John was a satisfaction to talk to as well as I felt comfy talking to him as he said he would certainly be there for any kind of inquiries I might have if I am ever unclear or stuck.


I have had a poor spell of ill health, which meant I was incapable to start my training when set up. Fortunately The Chat Shop are a lot of terrific people that are patiently waiting on me to be well enough again. I have actually never ever understood such a comprehending business as well as I really feel fortunate to be used by them.

Just as I was about to surrender my task search, I stumbled across The Conversation Store. I’m excitedly waiting for getting well and also beginning my training. With any luck I will be a completely fledged live conversation agent soon … enjoy this area, my next post will inform you everything about my journey through the training procedure.