I had actually been seeking a task functioning from residence for some time as well as will surrender. The majority of ‘function from home’ tasks that you find online seem to be some type of pyramid or ‘begin your very own company’ scheme. Paying a signing up with charge or purchasing their items for you to sell on? No thanks!

Eventually I chose to have another little appearance and discovered The Chat Shop. I saw the “Live Conversation Agent” task on their careers web page and, after reviewing the description, a huge wave of happiness came me. Not just did I suit their demands to a tee (thorough learner with an analytical mind, strong capability to multi-task, high degrees of organisation how to post a job on social media as well as a keying rate above 80 words per minute), it also felt like a job that I would truly like to do!

I applied straight away! I patiently awaited a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me and also offered me a ‘Live Conversation Interview’; complying with on from the preliminary application inquiries, this is the initial stage of the employment process.

I was instead excited as I had never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s site. I opened my browser, mosted likely to The Chat Store homepage and simply clicked the live chat tab. I had come to my meeting.

After introducing myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, that was ready and waiting to start my interview.

My interview began like any other: we introduced ourselves and had a bit of an informal welcoming conversation (which made me really feel secure). After that it was on to the main interview. What was strange was the fact that the discussion was extremely comparable to an in person meeting, except it was via online chat!

The concerns were about my previous experience, why I was getting the task, exactly how I ‘d handle specific situations and my knowledge of The Chat Shop and their services.

Amy was seeking to expose my strengths and weaknesses to establish whether I can meet the high assumptions that they set. She needed to know where I would certainly need a little additional training and also where I could bring brand-new abilities to the team.

Why I wanted the position was likewise really important certainly. Although much of our team is spread out throughout the UK, The Conversation Shop is absolutely a close weaved team with big ambitions. Each one people is an integral part of providing the outcomes that we do for clients.

Needs, such as my keying rate, were evaluated as well obviously. Having to convert numerous internet site visitors whilst offering consumer complete satisfaction suggests that you have to think as well as type quick.

Amy also offered me the chance to ask any kind of concerns that I had, and she answered them thoroughly. I enjoyed and also wishing that I succeeded in my online chat meeting!

As you have actually possibly guessed (by me writing this article) I did succeed in my initial meeting for the live conversation work. I was welcomed to the next stage of the application process– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far however I was also extremely worried! The good news is the telephone meeting was not as frightening as I as soon as believed and also it was a lot more laid-back than formal.

I obtained asked about my hobbies, what I like to do in my leisure and a few inquiries concerning the Live Chat Agent placement. I additionally had some comments on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the concerns that Joe asked were about my character. Joe said that getting on with everyone and ending up being a part of The Conversation Shop family members was a very crucial aspect.

It was an enjoyment to speak on the phone to my potential future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and also I accepted with great enjoyment, naturally. I was over the moon and also I still am!

Once I had actually accepted the offer I was emailed the agreements that needed to be signed digitally (how great is that), my working hours, what team I would be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hrs and also he explained whatever I required to know about the “Live Chat Representative” setting. I made certain to make lots of notes in my notebook as it is a whole lot to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the procedure) and other details I needed to find out about the training procedure consisting of exactly what would occur. John was an enjoyment to talk to and I really felt comfortable chatting to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever before uncertain or stuck.


I have had a negative bout of illness, which meant I was unable to begin my training when organized. Thankfully The Chat Store are a lot of terrific people that are patiently awaiting me to be all right again. I have never known such an understanding business and I really feel fortunate to be utilized by them.

Just as I was about to surrender my work search, I came across The Chat Store. I’m excitedly awaiting healing and also beginning my training. Hopefully I will be a totally fledged online conversation agent quickly … see this space, my next blog post will tell you everything about my trip with the training procedure.