I had actually been searching for a work working from residence for a while as well as will give up. A lot of ‘work from residence’ tasks that you discover online seem to be some type of pyramid or ‘start your very own organization’ plan. Paying a joining fee or getting their items for you to sell on? No many thanks!

Someday I determined to have one more little appearance and also discovered The Chat Shop. I saw the “Live Chat Agent” task on their occupations page and also, after reviewing the summary, a large wave of happiness came me. Not just did I fit their requirements to a tee (precise learner with an inquisitive mind, strong capacity to multi-task, high levels of organisation how to post started a new job on social media and a keying rate above 80 words per minute), it additionally looked like a task that I would really enjoy to do!

I used straight away! I patiently waited for a reply yet, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Chat Meeting’; adhering to on from the initial application concerns, this is the initial stage of the employment process.

I was instead thrilled as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s internet site. I opened my internet browser, mosted likely to The Chat Store homepage and also just clicked the real-time conversation tab. I had come to my meeting.

After presenting myself to an agent that was managing chat at the time, I was promptly moved to Amy, who was ready as well as waiting to begin my interview.

My interview began like any other: we presented ourselves and had a little bit of an informal welcoming chat (which made me feel at ease). Then it was on to the main meeting. What was weird was the truth that the conversation was very comparable to an in person meeting, except it was via real-time chat!

The inquiries had to do with my previous experience, why I was requesting the job, just how I ‘d handle certain circumstances as well as my understanding of The Conversation Store as well as their solutions.

Amy was aiming to reveal my staminas and also weak points to establish whether I can fulfill the high expectations that they set. She wished to know where I would require a little added training and also where I might bring brand-new talents to the team.

Why I wanted the setting was likewise extremely essential of course. Although much of our group is spread across the UK, The Chat Shop is certainly a close weaved group with huge ambitions. Each and every one people is an integral part of providing the results that we do for customers.

Demands, such as my typing speed, were tested also of course. Having to transform several web site site visitors whilst providing client fulfillment implies that you have to believe and also kind quickly.

Amy likewise provided me the opportunity to ask any kind of concerns that I had, and also she answered them extensively. I mored than happy and wishing that I did well in my live chat interview!

As you’ve probably guessed (by me writing this blog post) I did succeed in my preliminary interview for the live conversation job. I was invited to the next stage of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much but I was likewise extremely nervous! Thankfully the telephone meeting was not as terrifying as I when thought as well as it was a lot more laid-back than official.

I got asked about my pastimes, what I such as to do in my extra time and also a few concerns concerning the Live Chat Representative setting. I additionally had some comments on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the questions that Joe asked had to do with my character. Joe stated that getting on with everyone and ending up being a part of The Chat Store household was an extremely important element.

It was an enjoyment to speak on the phone to my possible future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … and I approved with great pleasure, of course. I mored than the moon as well as I still am!

When I had actually approved the offer I was emailed the agreements that needed to be authorized electronically (how cool is that), my working hours, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs and he described every little thing I needed to find out about the “Live Conversation Representative” placement. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) and also other details I required to understand about the training process including specifically what would certainly happen. John was an enjoyment to speak to and also I felt comfortable chatting to him as he claimed he would be there for any queries I might have if I am ever before not sure or stuck.


I have had a negative round of disease, which suggested I was not able to start my training when prepared. Thankfully The Chat Store are a bunch of remarkable people that are patiently waiting on me to be well enough again. I have never ever understood such a comprehending firm and also I feel blessed to be used by them.

Just as I was about to give up my work search, I came across The Chat Store. I’m eagerly awaiting recovering and also starting my training. Hopefully I shall be a totally fledged online chat representative soon … see this room, my next blog post will certainly inform you all about my trip through the training process.