I had actually been trying to find a job working from residence for some time as well as was about to surrender. A lot of ‘work from residence’ jobs that you find online seem to be some kind of pyramid or ‘start your own business’ plan. Paying a joining fee or getting their products for you to sell on? No many thanks!

Eventually I determined to have another little appearance and discovered The Chat Shop. I saw the “Live Chat Representative” work on their jobs page as well as, after reviewing the summary, a big wave of happiness came me. Not just did I suit their needs to a tee (thorough student with a curious mind, solid ability to multi-task, high degrees of organisation how to write job specification for social media intern as well as an inputting rate over 80 words per min), it likewise looked like a work that I would really enjoy to do!

I used quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me and used me a ‘Live Chat Interview’; following on from the preliminary application concerns, this is the first stage of the employment procedure.

I was instead thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s web site. I opened my web browser, went to The Conversation Shop homepage and also simply clicked the real-time chat tab. I had come to my meeting.

After presenting myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, that was ready and waiting to start my interview.

My interview started like any other: we introduced ourselves and had a little of an informal inviting chat (which made me feel at ease). After that it was on to the main interview. What was unusual was the truth that the discussion was extremely similar to an in person interview, except it was using online conversation!

The questions were about my previous experience, why I was applying for the task, how I would certainly deal with certain circumstances and my knowledge of The Chat Shop as well as their services.

Amy was seeking to disclose my staminas and also weaknesses to identify whether I could fulfill the high expectations that they set. She wished to know where I would certainly require a little additional training and also where I could bring new talents to the group.

Why I desired the position was also really essential naturally. Although much of our team is spread out across the UK, The Chat Store is certainly a close weaved group with huge aspirations. Each one of us is an integral part of providing the results that we provide for clients.

Requirements, such as my typing speed, were checked as well of course. Needing to transform several website visitors whilst providing client complete satisfaction means that you need to think and kind fast.

Amy additionally offered me the possibility to ask any concerns that I had, and also she answered them thoroughly. I mored than happy as well as really hoping that I did well in my real-time chat interview!

As you have actually possibly guessed (by me creating this post) I did succeed in my initial interview for the online chat task. I was welcomed to the next phase of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far yet I was additionally really anxious! Fortunately the telephone interview was not as frightening as I once believed as well as it was a lot more informal than official.

I obtained inquired about my pastimes, what I like to do in my leisure and also a couple of inquiries about the Live Conversation Representative position. I also had some responses on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my character. Joe stated that moving on with everyone and also ending up being a part of The Chat Store household was a really vital factor.

It was a pleasure to speak on the phone to my prospective future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and also I accepted with fantastic enjoyment, obviously. I mored than the moon and I still am!

Once I had approved the deal I was emailed the agreements that required to be authorized digitally (just how awesome is that), my functioning hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he explained everything I required to understand about the “Live Conversation Representative” placement. I made certain to make great deals of notes in my notebook as it is a great deal to take in.

I was then given the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other details I required to find out about the training process consisting of precisely what would certainly happen. John was a satisfaction to talk to and I felt comfortable chatting to him as he claimed he would certainly be there for any type of inquiries I might have if I am ever before uncertain or stuck.


I have had a negative round of illness, which meant I was unable to start my training when prepared. The Good News Is The Conversation Shop are a number of wonderful individuals that are patiently waiting on me to be all right once again. I have actually never ever understood such a comprehending business and I feel privileged to be used by them.

Equally as I was about to quit my work search, I came across The Chat Shop. I’m excitedly awaiting recovering and starting my training. Hopefully I will be a fully fledged online conversation agent soon … watch this area, my next message will tell you everything about my trip via the training process.