I had actually been searching for a job working from home for some time and will quit. The majority of ‘function from house’ jobs that you locate on-line appear to be some kind of pyramid or ‘start your own service’ scheme. Paying a joining fee or buying their products for you to sell on? No many thanks!

Someday I made a decision to have another little look and also discovered The Chat Shop. I saw the “Live Chat Agent” work on their jobs page and also, after checking out the summary, a large wave of happiness came over me. Not just did I suit their requirements to a tee (precise student with an analytical mind, solid ability to multi-task, high degrees of organisation huffpost social media editor job as well as a typing rate above 80 words per min), it also seemed like a task that I would really enjoy to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me and also offered me a ‘Live Conversation Meeting’; adhering to on from the first application inquiries, this is the initial stage of the recruitment process.

I was rather thrilled as I had never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Store’s site. I opened my web browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time chat tab. I had actually arrived at my meeting.

After introducing myself to a representative that was handling conversation at the time, I was swiftly moved to Amy, that prepared as well as waiting to begin my interview.

My interview began like any other: we presented ourselves as well as had a bit of a casual welcoming chat (that made me really feel secure). After that it was on to the major interview. What was odd was the truth that the discussion was extremely similar to a face-to-face interview, other than it was through real-time chat!

The inquiries had to do with my previous experience, why I was getting the task, how I ‘d manage specific scenarios as well as my expertise of The Conversation Shop and their services.

Amy was seeking to reveal my staminas as well as weak points to determine whether I can meet the high assumptions that they establish. She wanted to know where I would certainly require a little added training as well as where I could bring new skills to the group.

Why I wanted the setting was additionally really important of course. Although much of our team is spread across the UK, The Chat Store is absolutely a close knit team with huge ambitions. Each one people is an essential part of delivering the outcomes that we provide for customers.

Demands, such as my inputting speed, were examined also of course. Needing to transform numerous internet site visitors whilst offering client contentment means that you need to believe as well as type fast.

Amy likewise offered me the possibility to ask any kind of inquiries that I had, as well as she addressed them thoroughly. I mored than happy and wishing that I did well in my real-time chat interview!

As you’ve probably thought (by me writing this post) I did succeed in my preliminary interview for the live chat task. I was welcomed to the following phase of the application process– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far however I was additionally very worried! Fortunately the telephone interview was not as frightening as I once assumed and also it was extra laid-back than formal.

I got asked about my leisure activities, what I such as to do in my spare time as well as a couple of inquiries concerning the Live Conversation Agent setting. I additionally had some responses on my ‘Live Chat Meeting’, which was wonderful to listen to.

A great deal of the inquiries that Joe asked were about my character. Joe said that proceeding with everyone as well as coming to be a part of The Conversation Shop family was a very essential element.

It was a pleasure to talk on the phone to my prospective future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and also I accepted with great satisfaction, certainly. I mored than the moon and I still am!

When I had actually accepted the deal I was emailed the contracts that needed to be authorized electronically (just how great is that), my functioning hours, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hours as well as he clarified every little thing I needed to learn about the “Live Chat Agent” setting. I made certain to make lots of notes in my note pad as it is a lot to take in.

I was after that provided the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other details I needed to understand about the training process consisting of precisely what would certainly happen. John was a pleasure to speak with and I really felt comfortable chatting to him as he said he would certainly be there for any type of inquiries I may have if I am ever before unsure or stuck.


I have had a bad spell of ill health, which implied I was unable to start my training when prepared. Thankfully The Conversation Shop are a lot of terrific individuals who are patiently waiting on me to be well enough again. I have never ever recognized such a recognizing business and I really feel fortunate to be utilized by them.

Just as I will surrender my task search, I came across The Chat Store. I’m excitedly waiting for recovering and also starting my training. Ideally I will be a completely fledged live chat representative soon … see this room, my next blog post will certainly tell you everything about my trip with the training procedure.