I had been looking for a job functioning from residence for a while and also will quit. Most ‘work from home’ tasks that you discover online appear to be some kind of pyramid or ‘start your own service’ system. Paying a signing up with charge or buying their items for you to sell on? No thanks!

Someday I chose to have one more little look and discovered The Chat Shop. I saw the “Live Conversation Agent” job on their professions page and also, after reviewing the description, a big wave of happiness came me. Not only did I fit their demands to a tee (thorough student with an analytical mind, solid capability to multi-task, high degrees of organisation hunting industry social media jobs and also a keying speed above 80 words per minute), it also looked like a work that I would actually love to do!

I used straight away! I patiently awaited a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Chat Interview’; following on from the initial application questions, this is the first stage of the employment procedure.

I was instead delighted as I had never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s internet site. I opened my web browser, mosted likely to The Conversation Shop homepage and simply clicked the live conversation tab. I had come to my meeting.

After presenting myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, who prepared as well as waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little of a casual inviting chat (which made me really feel secure). Then it was on to the main meeting. What was unusual was the reality that the discussion was very comparable to an in person interview, other than it was using live chat!

The questions had to do with my previous experience, why I was obtaining the task, exactly how I ‘d deal with particular scenarios and also my expertise of The Chat Store and their solutions.

Amy was seeking to reveal my strengths as well as weak points to establish whether I might fulfill the high expectations that they set. She would like to know where I would certainly require a little extra training and also where I might bring brand-new abilities to the team.

Why I wanted the placement was likewise very crucial naturally. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close knit team with huge aspirations. Each and every one of us is an essential part of delivering the results that we provide for clients.

Demands, such as my typing rate, were examined also of course. Having to transform several web site visitors whilst offering client fulfillment suggests that you have to believe as well as type quickly.

Amy also offered me the chance to ask any kind of concerns that I had, and she answered them extensively. I enjoyed and really hoping that I succeeded in my online conversation meeting!

As you’ve most likely thought (by me creating this blog post) I did succeed in my first interview for the live conversation work. I was invited to the next stage of the application process– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much yet I was likewise extremely anxious! The good news is the telephone interview was not as frightening as I as soon as thought as well as it was much more informal than official.

I obtained asked about my pastimes, what I like to do in my extra time and also a few inquiries about the Live Conversation Agent setting. I also had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the questions that Joe asked were about my individuality. Joe stated that proceeding with everyone as well as coming to be a part of The Chat Shop family was a really vital variable.

It was a pleasure to speak on the phone to my possible future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I approved with wonderful satisfaction, obviously. I mored than the moon and also I still am!

Once I had actually approved the offer I was emailed the contracts that needed to be signed digitally (how awesome is that), my working hrs, what group I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hrs as well as he described every little thing I required to find out about the “Live Conversation Representative” position. I ensured to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other details I needed to understand about the training process including specifically what would take place. John was a satisfaction to talk with and I really felt comfortable chatting to him as he claimed he would be there for any queries I might have if I am ever uncertain or stuck.


I have had a poor round of disease, which implied I was unable to begin my training when organized. Fortunately The Chat Store are a number of wonderful individuals that are patiently waiting on me to be all right again. I have never understood such a recognizing business as well as I really feel blessed to be utilized by them.

Just as I will give up my work search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering and also beginning my training. Ideally I shall be a completely fledged online conversation representative quickly … enjoy this area, my following message will certainly tell you everything about my journey through the training process.