I had been looking for a job functioning from home for a while and will surrender. The majority of ‘work from residence’ tasks that you find on-line appear to be some type of pyramid or ‘start your very own organization’ system. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

Someday I decided to have an additional little look and also discovered The Chat Store. I saw the “Live Conversation Agent” job on their occupations page and also, after reviewing the summary, a huge wave of joy came by me. Not only did I match their requirements to a tee (meticulous learner with a curious mind, solid capacity to multi-task, high degrees of organisation idea voice chat job and also a typing rate above 80 words per minute), it likewise looked like a job that I would actually enjoy to do!

I applied straight away! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and provided me a ‘Live Chat Meeting’; following on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead delighted as I had actually never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s internet site. I opened my internet browser, mosted likely to The Chat Store homepage and merely clicked the online conversation tab. I had actually reached my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was swiftly moved to Amy, that was ready and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves as well as had a little of a laid-back welcoming chat (which made me feel at ease). After that it was on to the main meeting. What was weird was the fact that the discussion was really similar to an in person interview, other than it was via live conversation!

The concerns were about my previous experience, why I was getting the task, just how I ‘d take care of specific scenarios and my understanding of The Conversation Store and also their solutions.

Amy was seeking to disclose my strengths as well as weak points to establish whether I might fulfill the high expectations that they set. She wanted to know where I would need a little extra training and also where I can bring new skills to the team.

Why I desired the position was additionally extremely vital certainly. Although much of our team is spread out across the UK, The Chat Store is definitely a close weaved group with huge aspirations. Each and every one people is an important part of supplying the results that we do for customers.

Demands, such as my typing speed, were tested too obviously. Needing to convert numerous web site visitors whilst providing client complete satisfaction implies that you need to think and kind quick.

Amy likewise provided me the chance to ask any concerns that I had, and she answered them thoroughly. I was happy and also hoping that I succeeded in my real-time chat meeting!

As you have actually most likely presumed (by me composing this post) I did succeed in my preliminary interview for the online conversation job. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far but I was likewise really anxious! Thankfully the telephone interview was not as terrifying as I when believed as well as it was more casual than formal.

I obtained inquired about my pastimes, what I like to do in my spare time and also a few questions concerning the Live Chat Agent setting. I also had some responses on my ‘Live Conversation Interview’, which was fantastic to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe stated that moving on with everyone and also coming to be a part of The Conversation Shop family members was an extremely crucial element.

It was a pleasure to talk on the phone to my possible future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and also I accepted with terrific satisfaction, of course. I mored than the moon as well as I still am!

When I had actually approved the deal I was emailed the contracts that needed to be signed electronically (just how cool is that), my working hrs, what group I would be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hours as well as he explained everything I needed to know about the “Live Chat Agent” placement. I saw to it to make great deals of notes in my note pad as it is a great deal to take in.

I was then given the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) as well as other information I required to know about the training process including exactly what would occur. John was a pleasure to speak with and also I felt comfy chatting to him as he claimed he would certainly be there for any kind of questions I may have if I am ever before uncertain or stuck.


I have had a poor round of illness, which implied I was unable to start my training when organized. Luckily The Chat Shop are a number of terrific people that are patiently awaiting me to be well enough again. I have never known such a comprehending firm and I really feel privileged to be employed by them.

Equally as I will give up my work search, I stumbled across The Conversation Shop. I’m excitedly awaiting healing and beginning my training. With any luck I shall be a totally fledged online chat agent quickly … view this area, my next blog post will tell you all about my journey through the training process.