I had been seeking a work working from home for a while and was about to quit. The majority of ‘work from home’ jobs that you find on the internet appear to be some form of pyramid or ‘begin your own organization’ system. Paying a signing up with fee or getting their products for you to sell on? No thanks!

One day I decided to have an additional little appearance and came across The Conversation Store. I saw the “Live Conversation Agent” task on their jobs web page as well as, after reading the summary, a huge wave of happiness came over me. Not just did I fit their needs to a tee (careful learner with an inquisitive mind, strong ability to multi-task, high degrees of organisation i’m thrilled to announce job social media and also an inputting speed above 80 words per minute), it likewise seemed like a job that I would actually enjoy to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s web site. I opened my internet browser, went to The Conversation Shop homepage and simply clicked the real-time conversation tab. I had actually come to my meeting.

After presenting myself to a representative that was handling conversation at the time, I was quickly moved to Amy, who prepared and waiting to begin my interview.

My interview began like any other: we introduced ourselves as well as had a little bit of an informal inviting chat (that made me feel comfortable). Then it was on to the main meeting. What was strange was the truth that the discussion was really similar to an in person meeting, except it was by means of online conversation!

The concerns were about my previous experience, why I was obtaining the work, exactly how I ‘d take care of certain scenarios and my expertise of The Chat Store and also their solutions.

Amy was aiming to disclose my staminas as well as weak points to determine whether I might fulfill the high assumptions that they establish. She needed to know where I would certainly need a little additional training and also where I could bring brand-new talents to the group.

Why I wanted the setting was also extremely vital certainly. Although much of our team is spread across the UK, The Chat Shop is certainly a close knit group with big ambitions. Every one people is an indispensable part of delivering the outcomes that we do for customers.

Demands, such as my typing rate, were evaluated also of course. Needing to transform multiple website visitors whilst supplying customer complete satisfaction implies that you have to believe as well as kind fast.

Amy likewise gave me the opportunity to ask any type of questions that I had, and also she answered them extensively. I was happy and hoping that I did well in my live chat interview!

As you have actually probably presumed (by me composing this article) I did succeed in my preliminary meeting for the real-time conversation job. I was invited to the next stage of the application process– a telephone meeting with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much however I was additionally really worried! Fortunately the telephone interview was not as terrifying as I as soon as assumed as well as it was more laid-back than formal.

I got asked about my leisure activities, what I such as to do in my extra time and also a couple of questions concerning the Live Chat Agent position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was terrific to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe stated that proceeding with everyone as well as becoming a part of The Chat Shop family was an extremely crucial variable.

It was a pleasure to talk on the phone to my possible future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … as well as I approved with great enjoyment, of course. I was over the moon and I still am!

When I had approved the offer I was emailed the agreements that required to be authorized electronically (how awesome is that), my functioning hrs, what group I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted around 2 hrs as well as he described everything I required to understand about the “Live Chat Representative” setting. I made certain to make lots of notes in my note pad as it is a lot to absorb.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) and also other details I needed to find out about the training process including specifically what would occur. John was an enjoyment to speak to as well as I felt comfortable chatting to him as he claimed he would be there for any type of inquiries I may have if I am ever before uncertain or stuck.


I have had a poor round of ill health, which implied I was unable to start my training when organized. Fortunately The Chat Store are a number of terrific people who are patiently waiting for me to be all right again. I have actually never ever known such a comprehending company and also I really feel blessed to be employed by them.

Equally as I will give up my task search, I stumbled across The Conversation Store. I’m excitedly awaiting healing and also beginning my training. Hopefully I shall be a fully fledged live conversation agent soon … see this space, my next post will certainly inform you all about my trip with the training process.