I had actually been searching for a job functioning from residence for a while as well as was about to quit. Most ‘work from residence’ work that you find on the internet appear to be some kind of pyramid or ‘start your own service’ scheme. Paying a joining cost or buying their items for you to sell on? No thanks!

Eventually I made a decision to have an additional little look and encountered The Chat Store. I saw the “Live Conversation Agent” job on their careers page and also, after reviewing the summary, a huge wave of joy came me. Not only did I match their needs to a tee (thorough learner with an investigative mind, strong capacity to multi-task, high degrees of organisation in game chat moderation jobs and a typing rate above 80 words per min), it additionally felt like a job that I would actually like to do!

I used straight away! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and provided me a ‘Live Chat Interview’; following on from the initial application questions, this is the first stage of the recruitment procedure.

I was rather delighted as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s website. I opened my browser, went to The Conversation Store homepage as well as merely clicked the online conversation tab. I had actually come to my meeting.

After introducing myself to a representative that was handling chat at the time, I was quickly moved to Amy, that was ready as well as waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a little bit of an informal inviting chat (which made me feel comfortable). After that it was on to the major meeting. What was unusual was the truth that the discussion was extremely similar to a face-to-face interview, other than it was through real-time chat!

The concerns were about my previous experience, why I was applying for the work, exactly how I would certainly deal with particular circumstances and my expertise of The Chat Store and also their services.

Amy was aiming to disclose my staminas as well as weak points to identify whether I could meet the high assumptions that they establish. She needed to know where I would certainly need a little extra training and where I can bring new abilities to the group.

Why I desired the setting was also really important naturally. Although much of our group is spread across the UK, The Chat Store is absolutely a close knit group with large ambitions. Each and every one people is an important part of delivering the outcomes that we provide for clients.

Demands, such as my typing speed, were evaluated too naturally. Needing to convert several website site visitors whilst providing consumer contentment means that you need to think and type quickly.

Amy additionally gave me the possibility to ask any concerns that I had, and also she addressed them extensively. I mored than happy as well as really hoping that I did well in my real-time conversation interview!

As you’ve most likely presumed (by me creating this blog post) I did succeed in my first interview for the live chat work. I was welcomed to the next stage of the application process– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much yet I was additionally really worried! Thankfully the telephone interview was not as scary as I when assumed and it was much more informal than formal.

I obtained asked about my leisure activities, what I such as to do in my spare time and a couple of concerns concerning the Live Conversation Representative placement. I additionally had some responses on my ‘Live Chat Meeting’, which was excellent to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that getting on with everyone and coming to be a part of The Chat Shop family was an extremely vital aspect.

It was a satisfaction to talk on the phone to my possible future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … as well as I accepted with great pleasure, certainly. I was over the moon as well as I still am!

Once I had actually approved the deal I was emailed the contracts that required to be signed electronically (how trendy is that), my functioning hrs, what team I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hours and he discussed every little thing I required to know about the “Live Conversation Representative” setting. I saw to it to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other details I required to learn about the training procedure consisting of precisely what would certainly occur. John was an enjoyment to talk to as well as I felt comfortable chatting to him as he said he would be there for any kind of inquiries I might have if I am ever before not sure or stuck.


I have had a poor bout of illness, which meant I was unable to start my training when arranged. Luckily The Chat Shop are a number of wonderful individuals who are patiently waiting on me to be all right once more. I have never ever understood such a comprehending company and I feel fortunate to be employed by them.

Equally as I was about to surrender my work search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well and also starting my training. With any luck I shall be a totally fledged real-time chat representative soon … view this area, my next article will certainly inform you everything about my journey via the training process.