I had actually been looking for a work functioning from house for a while and was about to surrender. The majority of ‘function from home’ tasks that you discover online appear to be some form of pyramid or ‘start your very own company’ plan. Paying a joining fee or buying their products for you to sell on? No thanks!

One day I chose to have an additional little look and discovered The Chat Store. I saw the “Live Conversation Agent” job on their jobs page and, after reading the description, a large wave of happiness came me. Not just did I suit their needs to a tee (careful student with a curious mind, strong capability to multi-task, high degrees of organisation inflating job skills on social media and also a typing rate above 80 words per min), it additionally appeared like a work that I would really like to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I had not been waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me as well as used me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the initial stage of the recruitment process.

I was instead delighted as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s web site. I opened my internet browser, mosted likely to The Conversation Shop homepage as well as just clicked the online chat tab. I had actually reached my interview.

After presenting myself to an agent that was managing chat at the time, I was swiftly transferred to Amy, who was ready and also waiting to begin my meeting.

My interview started like any other: we presented ourselves as well as had a little bit of a laid-back inviting conversation (which made me feel at ease). After that it was on to the primary meeting. What was odd was the reality that the discussion was extremely similar to an in person meeting, other than it was by means of real-time chat!

The inquiries were about my previous experience, why I was requesting the work, how I ‘d manage specific scenarios and also my expertise of The Conversation Store as well as their solutions.

Amy was wanting to disclose my staminas as well as weaknesses to figure out whether I could satisfy the high expectations that they set. She wished to know where I would need a little extra training and also where I might bring new skills to the team.

Why I wanted the setting was additionally very important naturally. Although much of our group is spread out across the UK, The Chat Store is absolutely a close weaved group with huge ambitions. Each and every one people is an integral part of providing the results that we provide for customers.

Demands, such as my typing speed, were examined also obviously. Having to convert numerous website visitors whilst supplying customer contentment indicates that you have to think and type quickly.

Amy additionally provided me the possibility to ask any questions that I had, as well as she answered them extensively. I enjoyed and really hoping that I did well in my real-time conversation interview!

As you have actually probably guessed (by me writing this blog post) I did succeed in my initial meeting for the real-time conversation job. I was invited to the next phase of the application process– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far however I was likewise extremely nervous! The good news is the telephone interview was not as frightening as I as soon as assumed and also it was more informal than formal.

I obtained inquired about my leisure activities, what I such as to do in my leisure and a few inquiries about the Live Chat Representative setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the questions that Joe asked had to do with my personality. Joe claimed that moving on with everybody as well as ending up being a part of The Conversation Store family was a very vital variable.

It was a pleasure to speak on the phone to my potential future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I accepted with fantastic enjoyment, obviously. I mored than the moon and I still am!

As soon as I had actually accepted the deal I was emailed the agreements that required to be authorized electronically (exactly how amazing is that), my functioning hrs, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hours as well as he described everything I required to learn about the “Live Conversation Representative” placement. I made certain to make great deals of notes in my note pad as it is a great deal to take in.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) and other details I required to learn about the training process including precisely what would certainly occur. John was an enjoyment to speak to and also I felt comfy talking to him as he stated he would be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a bad spell of disease, which meant I was not able to start my training when set up. Thankfully The Chat Store are a number of remarkable people who are patiently awaiting me to be well enough once again. I have actually never ever understood such a recognizing business and also I feel privileged to be used by them.

Just as I will give up my task search, I came across The Conversation Store. I’m excitedly waiting for healing and beginning my training. Hopefully I will be a fully fledged online chat representative quickly … watch this space, my following post will certainly inform you all about my journey via the training process.