I had been looking for a job working from house for some time and will surrender. The majority of ‘work from house’ tasks that you discover online seem to be some kind of pyramid or ‘start your own organization’ scheme. Paying a signing up with fee or getting their products for you to sell on? No thanks!

One day I decided to have an additional little look and encountered The Chat Shop. I saw the “Live Conversation Representative” work on their jobs page and also, after reading the summary, a big wave of happiness came over me. Not only did I match their requirements to a tee (precise student with an investigative mind, strong capability to multi-task, high levels of organisation influence of social media on the current job market as well as an inputting speed above 80 words per minute), it also felt like a task that I would truly love to do!

I applied quickly! I patiently awaited a reply but, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me as well as offered me a ‘Live Chat Interview’; adhering to on from the initial application inquiries, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s web site. I opened my web browser, mosted likely to The Conversation Store homepage and also simply clicked the online chat tab. I had reached my interview.

After presenting myself to a representative that was managing chat at the time, I was promptly moved to Amy, that prepared and also waiting to start my interview.

My meeting started like any other: we introduced ourselves as well as had a little of a laid-back welcoming chat (that made me feel secure). After that it was on to the main interview. What was strange was the reality that the conversation was extremely comparable to an in person meeting, other than it was through online conversation!

The inquiries were about my previous experience, why I was making an application for the job, exactly how I would certainly deal with particular scenarios and also my knowledge of The Conversation Shop as well as their solutions.

Amy was seeking to expose my toughness as well as weaknesses to establish whether I could meet the high expectations that they set. She needed to know where I would need a little additional training and also where I might bring brand-new abilities to the team.

Why I wanted the placement was also really vital obviously. Although much of our team is spread throughout the UK, The Chat Store is certainly a close knit group with big passions. Each one people is an essential part of providing the results that we do for customers.

Needs, such as my inputting rate, were examined also naturally. Having to transform numerous website visitors whilst offering client complete satisfaction indicates that you need to think and also type quickly.

Amy also provided me the opportunity to ask any kind of inquiries that I had, and also she answered them extensively. I mored than happy and also really hoping that I did well in my online conversation meeting!

As you’ve most likely presumed (by me composing this blog post) I did succeed in my preliminary meeting for the online conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far yet I was likewise very nervous! Thankfully the telephone meeting was not as terrifying as I once believed and also it was extra informal than official.

I obtained asked about my leisure activities, what I like to do in my spare time and a couple of concerns about the Live Conversation Representative setting. I likewise had some comments on my ‘Live Conversation Meeting’, which was terrific to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe said that moving on with everybody and ending up being a part of The Chat Store family was an extremely vital aspect.

It was an enjoyment to speak on the phone to my potential future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and also I accepted with great pleasure, obviously. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be signed electronically (how awesome is that), my functioning hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted around 2 hrs and he described everything I needed to find out about the “Live Conversation Agent” setting. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) and other details I required to find out about the training process including exactly what would certainly occur. John was an enjoyment to speak with and I really felt comfortable talking to him as he stated he would be there for any kind of questions I may have if I am ever uncertain or stuck.


I have had a negative bout of illness, which indicated I was unable to start my training when organized. Luckily The Conversation Store are a bunch of wonderful individuals who are patiently waiting for me to be well enough once more. I have never recognized such a comprehending firm and also I really feel privileged to be used by them.

Equally as I was about to give up my task search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well as well as beginning my training. With any luck I will be a completely fledged real-time conversation representative quickly … see this space, my next message will tell you all about my journey through the training process.