I had been seeking a work working from residence for a while and was about to quit. Many ‘function from house’ jobs that you locate on the internet appear to be some type of pyramid or ‘begin your own organization’ scheme. Paying a joining cost or buying their items for you to sell on? No thanks!

Eventually I made a decision to have another little appearance as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” job on their professions page and also, after reading the summary, a big wave of joy came over me. Not just did I match their requirements to a tee (careful student with a curious mind, solid ability to multi-task, high degrees of organisation instagram social media management job and also a keying rate over 80 words per min), it also felt like a job that I would actually like to do!

I used instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as used me a ‘Live Chat Meeting’; following on from the preliminary application questions, this is the initial stage of the employment procedure.

I was rather excited as I had never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s internet site. I opened my web browser, mosted likely to The Conversation Store homepage as well as merely clicked the online chat tab. I had arrived at my interview.

After introducing myself to a representative that was taking care of conversation at the time, I was swiftly moved to Amy, that prepared and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a bit of an informal inviting conversation (that made me really feel at ease). After that it was on to the primary interview. What was strange was the reality that the conversation was really comparable to a face-to-face meeting, except it was using online conversation!

The questions were about my previous experience, why I was making an application for the job, just how I ‘d deal with specific scenarios and also my expertise of The Chat Shop and also their solutions.

Amy was looking to disclose my strengths and weaknesses to establish whether I might meet the high expectations that they establish. She wanted to know where I would need a little added training as well as where I can bring new skills to the team.

Why I desired the setting was likewise really essential of course. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close weaved group with large ambitions. Each one of us is an indispensable part of providing the outcomes that we provide for clients.

Demands, such as my keying rate, were examined as well certainly. Having to transform numerous web site visitors whilst providing client fulfillment indicates that you need to think and type fast.

Amy also offered me the chance to ask any questions that I had, as well as she addressed them thoroughly. I enjoyed and hoping that I succeeded in my live conversation interview!

As you’ve possibly thought (by me creating this article) I did do well in my initial interview for the online conversation work. I was invited to the next phase of the application process– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much however I was likewise very nervous! Thankfully the telephone meeting was not as scary as I as soon as assumed as well as it was a lot more laid-back than official.

I obtained inquired about my leisure activities, what I such as to do in my spare time and also a couple of inquiries regarding the Live Chat Representative position. I likewise had some comments on my ‘Live Chat Meeting’, which was terrific to hear.

A great deal of the questions that Joe asked were about my personality. Joe claimed that moving on with everyone as well as becoming a part of The Conversation Shop household was a really important element.

It was a pleasure to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and I accepted with wonderful enjoyment, naturally. I was over the moon as well as I still am!

Once I had approved the offer I was emailed the agreements that needed to be signed electronically (how cool is that), my working hours, what group I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he explained everything I required to find out about the “Live Chat Agent” setting. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the process) and also various other details I needed to find out about the training procedure including exactly what would occur. John was an enjoyment to speak to as well as I really felt comfortable chatting to him as he claimed he would certainly be there for any inquiries I might have if I am ever not sure or stuck.


I have had a negative spell of disease, which indicated I was incapable to begin my training when arranged. Thankfully The Conversation Shop are a lot of wonderful people that are patiently waiting for me to be all right again. I have never known such an understanding firm and I feel privileged to be utilized by them.

Equally as I was about to give up my task search, I came across The Chat Store. I’m excitedly waiting for getting well and starting my training. Hopefully I shall be a fully fledged real-time conversation representative quickly … watch this area, my following blog post will inform you everything about my journey via the training procedure.