I had been searching for a work working from residence for some time and will give up. Most ‘work from home’ jobs that you discover on the internet seem to be some kind of pyramid or ‘start your own organization’ scheme. Paying a signing up with charge or purchasing their items for you to sell on? No thanks!

Someday I determined to have another little appearance as well as stumbled upon The Chat Store. I saw the “Live Conversation Agent” task on their jobs web page as well as, after reviewing the summary, a large wave of joy came by me. Not just did I suit their requirements to a tee (careful student with an inquisitive mind, solid capability to multi-task, high levels of organisation instagram social media manager jobs and an inputting rate above 80 words per minute), it also seemed like a task that I would truly love to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the first stage of the employment process.

I was instead excited as I had never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Shop’s site. I opened my browser, went to The Chat Shop homepage and merely clicked the live conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was handling conversation at the time, I was quickly moved to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we presented ourselves and had a bit of a casual welcoming conversation (that made me really feel secure). After that it was on to the main interview. What was unusual was the reality that the discussion was really comparable to a face-to-face interview, other than it was via online conversation!

The questions were about my previous experience, why I was making an application for the job, how I would certainly handle particular circumstances as well as my understanding of The Conversation Shop and their services.

Amy was aiming to expose my strengths as well as weak points to figure out whether I might satisfy the high assumptions that they set. She wished to know where I would require a little additional training and where I might bring brand-new abilities to the group.

Why I desired the placement was likewise really crucial naturally. Although much of our group is spread throughout the UK, The Chat Store is definitely a close weaved team with huge passions. Each one people is an integral part of delivering the outcomes that we do for customers.

Demands, such as my typing rate, were checked as well certainly. Having to convert multiple web site site visitors whilst giving client satisfaction indicates that you need to assume and kind quick.

Amy also provided me the opportunity to ask any concerns that I had, and also she answered them completely. I mored than happy as well as wishing that I succeeded in my online chat meeting!

As you’ve possibly presumed (by me creating this post) I did succeed in my preliminary meeting for the real-time chat job. I was invited to the following stage of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this much however I was also extremely anxious! The good news is the telephone interview was not as terrifying as I as soon as assumed and it was more laid-back than formal.

I obtained asked about my pastimes, what I like to do in my extra time and a couple of questions about the Live Chat Agent placement. I also had some comments on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the questions that Joe asked had to do with my individuality. Joe stated that proceeding with everyone as well as becoming a part of The Conversation Shop family members was a really vital element.

It was a pleasure to talk on the phone to my prospective future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … as well as I accepted with great enjoyment, obviously. I was over the moon as well as I still am!

When I had actually accepted the deal I was emailed the contracts that required to be authorized digitally (exactly how cool is that), my working hours, what group I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he described every little thing I required to know about the “Live Chat Agent” position. I made certain to make great deals of notes in my notebook as it is a lot to absorb.

I was after that provided the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the process) and other details I needed to learn about the training procedure including precisely what would certainly happen. John was an enjoyment to speak to as well as I felt comfortable chatting to him as he stated he would certainly be there for any type of queries I might have if I am ever before unsure or stuck.


I have had a bad bout of illness, which indicated I was unable to start my training when prepared. Luckily The Conversation Store are a lot of wonderful people that are patiently awaiting me to be well enough once again. I have actually never known such a recognizing company and also I really feel blessed to be employed by them.

Equally as I will surrender my work search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and beginning my training. Ideally I shall be a completely fledged live conversation agent quickly … see this room, my following blog post will certainly tell you all about my journey via the training procedure.