I had actually been searching for a job functioning from home for some time as well as will surrender. A lot of ‘function from home’ tasks that you discover online seem to be some type of pyramid or ‘begin your very own organization’ plan. Paying a joining cost or purchasing their items for you to sell on? No thanks!

Someday I determined to have an additional little appearance and discovered The Conversation Store. I saw the “Live Conversation Agent” task on their occupations web page and, after reviewing the description, a huge wave of joy came over me. Not just did I suit their demands to a tee (careful student with an inquisitive mind, strong ability to multi-task, high levels of organisation insurance chat jobs and also a typing speed over 80 words per min), it additionally looked like a job that I would truly love to do!

I used instantly! I patiently waited for a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Store, emailed me and also used me a ‘Live Conversation Meeting’; complying with on from the first application inquiries, this is the initial stage of the employment process.

I was instead delighted as I had actually never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s web site. I opened my internet browser, mosted likely to The Chat Shop homepage as well as just clicked the live chat tab. I had actually gotten to my interview.

After introducing myself to an agent that was handling conversation at the time, I was quickly transferred to Amy, that was ready as well as waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and had a little bit of a laid-back inviting chat (that made me feel comfortable). Then it was on to the main meeting. What was odd was the reality that the discussion was extremely similar to an in person meeting, other than it was via real-time conversation!

The concerns had to do with my previous experience, why I was looking for the task, exactly how I would certainly manage specific scenarios as well as my knowledge of The Chat Store as well as their services.

Amy was looking to reveal my strengths and weaknesses to identify whether I might satisfy the high assumptions that they establish. She needed to know where I would certainly require a little extra training and also where I could bring brand-new abilities to the team.

Why I wanted the setting was likewise extremely crucial naturally. Although much of our group is spread out across the UK, The Chat Shop is absolutely a close knit team with big ambitions. Each one people is an integral part of delivering the results that we provide for clients.

Demands, such as my typing rate, were examined also obviously. Needing to convert multiple site visitors whilst offering client contentment suggests that you need to believe and type quick.

Amy additionally offered me the opportunity to ask any inquiries that I had, as well as she addressed them thoroughly. I enjoyed as well as really hoping that I succeeded in my online chat interview!

As you have actually probably presumed (by me writing this blog post) I did succeed in my preliminary meeting for the real-time conversation work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much however I was also really worried! Thankfully the telephone meeting was not as frightening as I as soon as thought and it was extra laid-back than formal.

I obtained asked about my hobbies, what I such as to do in my spare time and a few inquiries regarding the Live Chat Agent placement. I additionally had some comments on my ‘Live Chat Interview’, which was wonderful to hear.

A great deal of the concerns that Joe asked were about my character. Joe claimed that getting on with everyone and also ending up being a part of The Conversation Store family members was an extremely essential element.

It was a satisfaction to speak on the phone to my potential future employers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … as well as I approved with wonderful pleasure, naturally. I was over the moon and also I still am!

Once I had approved the deal I was emailed the agreements that required to be signed electronically (how amazing is that), my working hrs, what team I would be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hours and also he discussed everything I required to understand about the “Live Conversation Representative” position. I saw to it to make lots of notes in my notebook as it is a lot to absorb.

I was after that offered the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) as well as various other information I needed to understand about the training procedure including exactly what would occur. John was a satisfaction to speak to and I really felt comfortable chatting to him as he said he would be there for any kind of inquiries I may have if I am ever unclear or stuck.


I have had a negative spell of illness, which indicated I was not able to start my training when arranged. Fortunately The Conversation Shop are a bunch of wonderful individuals that are patiently waiting for me to be well enough once more. I have actually never ever understood such a recognizing company and also I really feel blessed to be utilized by them.

Equally as I was about to surrender my job search, I came across The Chat Shop. I’m excitedly awaiting getting well and starting my training. Hopefully I shall be a totally fledged online conversation representative quickly … enjoy this space, my next blog post will certainly tell you all about my journey through the training process.