I had actually been searching for a task functioning from home for a while and also was about to surrender. A lot of ‘function from residence’ tasks that you discover on the internet seem to be some type of pyramid or ‘start your own business’ system. Paying a signing up with fee or acquiring their products for you to sell on? No many thanks!

Someday I decided to have another little appearance and also came across The Chat Store. I saw the “Live Conversation Agent” work on their careers page and, after checking out the description, a large wave of joy came by me. Not just did I fit their requirements to a tee (thorough learner with an investigative mind, solid capacity to multi-task, high levels of organisation international phone chat jobs and also a keying speed above 80 words per minute), it additionally seemed like a task that I would actually love to do!

I applied quickly! I patiently waited for a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me as well as offered me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the first stage of the employment procedure.

I was rather delighted as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Store’s website. I opened my internet browser, mosted likely to The Chat Store homepage and just clicked the live conversation tab. I had reached my meeting.

After introducing myself to a representative that was handling chat at the time, I was promptly transferred to Amy, who prepared as well as waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a little of an informal inviting conversation (which made me really feel secure). After that it was on to the primary interview. What was weird was the fact that the discussion was very similar to a face-to-face interview, except it was by means of real-time chat!

The inquiries had to do with my previous experience, why I was obtaining the task, how I ‘d handle certain situations and my knowledge of The Chat Store and their solutions.

Amy was aiming to expose my strengths and weak points to identify whether I might satisfy the high assumptions that they set. She would like to know where I would certainly require a little additional training as well as where I could bring new abilities to the team.

Why I desired the setting was additionally extremely crucial naturally. Although much of our team is spread across the UK, The Chat Store is definitely a close knit group with big aspirations. Each and every one people is an essential part of providing the results that we provide for customers.

Requirements, such as my inputting speed, were checked too of course. Needing to convert multiple website visitors whilst supplying consumer complete satisfaction means that you need to believe as well as type quick.

Amy also gave me the possibility to ask any kind of concerns that I had, and she addressed them thoroughly. I was happy and really hoping that I did well in my online conversation meeting!

As you’ve probably guessed (by me writing this blog post) I did succeed in my initial interview for the live conversation job. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much but I was also extremely nervous! The good news is the telephone meeting was not as terrifying as I once believed and it was more informal than official.

I got asked about my leisure activities, what I like to do in my extra time as well as a few questions regarding the Live Chat Representative setting. I likewise had some comments on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe said that getting on with everyone and also becoming a part of The Conversation Shop household was a really crucial variable.

It was an enjoyment to talk on the phone to my possible future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … as well as I approved with fantastic pleasure, certainly. I was over the moon and I still am!

When I had accepted the deal I was emailed the contracts that needed to be authorized digitally (just how amazing is that), my functioning hours, what team I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he described every little thing I needed to understand about the “Live Conversation Representative” setting. I made certain to make great deals of notes in my note pad as it is a whole lot to take in.

I was then provided the dates of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and also various other information I required to learn about the training process including precisely what would certainly take place. John was a pleasure to speak to as well as I felt comfortable chatting to him as he said he would certainly be there for any inquiries I may have if I am ever unsure or stuck.


I have had a negative bout of illness, which meant I was incapable to start my training when set up. Fortunately The Conversation Store are a bunch of remarkable individuals that are patiently awaiting me to be well enough again. I have never understood such a recognizing company and I feel privileged to be employed by them.

Just as I will give up my job search, I stumbled across The Chat Store. I’m eagerly awaiting getting well and also beginning my training. Hopefully I shall be a completely fledged online chat agent quickly … view this space, my following message will tell you everything about my journey with the training process.