I had actually been searching for a task functioning from house for a while and was about to give up. Most ‘work from house’ tasks that you discover on-line appear to be some type of pyramid or ‘begin your very own company’ system. Paying a signing up with fee or purchasing their items for you to sell on? No many thanks!

Eventually I made a decision to have another little look as well as came across The Chat Shop. I saw the “Live Chat Agent” work on their careers page as well as, after checking out the description, a large wave of happiness came over me. Not just did I suit their needs to a tee (meticulous student with a curious mind, strong ability to multi-task, high levels of organisation intuit chat jobs and also a typing speed above 80 words per min), it also seemed like a task that I would truly enjoy to do!

I used instantly! I patiently waited for a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me as well as offered me a ‘Live Conversation Meeting’; complying with on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was instead thrilled as I had actually never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s site. I opened my internet browser, went to The Chat Shop homepage and simply clicked the live chat tab. I had actually come to my meeting.

After presenting myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, who prepared and waiting to begin my interview.

My interview began like any other: we presented ourselves and also had a little bit of an informal welcoming conversation (which made me really feel comfortable). Then it was on to the major interview. What was odd was the fact that the discussion was extremely similar to an in person meeting, except it was by means of online conversation!

The questions had to do with my previous experience, why I was requesting the work, how I ‘d deal with certain circumstances as well as my knowledge of The Conversation Shop and also their solutions.

Amy was wanting to reveal my strengths and also weak points to figure out whether I can meet the high expectations that they set. She would like to know where I would certainly require a little extra training and where I might bring new skills to the team.

Why I wanted the position was likewise very vital naturally. Although much of our group is spread out across the UK, The Chat Store is certainly a close knit team with huge aspirations. Every one people is an indispensable part of delivering the results that we do for customers.

Requirements, such as my keying speed, were tested also certainly. Needing to transform multiple web site visitors whilst providing customer fulfillment implies that you have to believe as well as type quickly.

Amy likewise offered me the possibility to ask any type of inquiries that I had, and also she addressed them extensively. I mored than happy and wishing that I succeeded in my real-time chat interview!

As you have actually possibly presumed (by me writing this post) I did succeed in my initial meeting for the live chat task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much but I was likewise very worried! The good news is the telephone interview was not as frightening as I as soon as assumed and it was extra informal than official.

I got inquired about my hobbies, what I like to do in my spare time as well as a couple of concerns about the Live Chat Representative setting. I likewise had some feedback on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my character. Joe stated that getting on with everybody and also ending up being a part of The Chat Store family members was a really important element.

It was a satisfaction to talk on the phone to my prospective future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … as well as I accepted with great pleasure, of course. I was over the moon as well as I still am!

As soon as I had accepted the deal I was emailed the agreements that required to be authorized digitally (how awesome is that), my functioning hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hrs as well as he discussed everything I needed to find out about the “Live Conversation Agent” setting. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the process) and other information I needed to know about the training process including precisely what would occur. John was a satisfaction to speak to as well as I really felt comfortable chatting to him as he claimed he would be there for any kind of questions I may have if I am ever before unclear or stuck.


I have had a poor bout of ill health, which indicated I was incapable to begin my training when organized. Luckily The Conversation Store are a number of remarkable people that are patiently waiting on me to be all right once more. I have never ever recognized such a recognizing firm and I really feel blessed to be employed by them.

Just as I was about to surrender my task search, I stumbled across The Conversation Store. I’m excitedly waiting for getting well and beginning my training. With any luck I shall be a completely fledged real-time conversation agent quickly … watch this room, my following article will tell you everything about my trip through the training procedure.