I had been seeking a job working from house for a while as well as was about to give up. A lot of ‘work from home’ tasks that you discover on the internet appear to be some type of pyramid or ‘start your own service’ scheme. Paying a joining fee or buying their items for you to sell on? No thanks!

One day I chose to have an additional little appearance and came across The Conversation Shop. I saw the “Live Chat Agent” task on their occupations page and also, after reviewing the description, a large wave of joy came by me. Not only did I suit their demands to a tee (careful learner with an inquisitive mind, solid capacity to multi-task, high degrees of organisation jobs in social media and digital marketing and a keying speed above 80 words per min), it additionally felt like a task that I would really enjoy to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the first application inquiries, this is the first stage of the employment process.

I was instead thrilled as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s website. I opened my browser, mosted likely to The Conversation Store homepage as well as simply clicked the online conversation tab. I had actually reached my meeting.

After introducing myself to an agent that was handling chat at the time, I was promptly moved to Amy, who was ready and waiting to start my meeting.

My interview began like any other: we presented ourselves and had a bit of a laid-back welcoming chat (that made me feel comfortable). After that it was on to the primary meeting. What was weird was the reality that the discussion was very comparable to an in person interview, other than it was through live conversation!

The questions had to do with my previous experience, why I was applying for the job, exactly how I ‘d deal with specific situations as well as my knowledge of The Chat Store and also their services.

Amy was looking to expose my toughness and weaknesses to identify whether I could meet the high assumptions that they establish. She wanted to know where I would require a little added training and also where I could bring brand-new skills to the team.

Why I desired the placement was also extremely vital naturally. Although much of our group is spread out across the UK, The Conversation Shop is certainly a close weaved group with huge aspirations. Each and every one people is an integral part of providing the outcomes that we provide for clients.

Needs, such as my inputting speed, were tested also obviously. Needing to convert numerous website site visitors whilst providing customer satisfaction suggests that you have to assume and also kind quickly.

Amy also offered me the chance to ask any type of concerns that I had, as well as she answered them completely. I mored than happy and also really hoping that I succeeded in my online chat meeting!

As you’ve most likely thought (by me creating this blog post) I did do well in my preliminary interview for the online conversation job. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much but I was additionally very anxious! Thankfully the telephone meeting was not as terrifying as I once assumed and it was extra laid-back than official.

I got inquired about my pastimes, what I such as to do in my leisure and also a couple of inquiries concerning the Live Conversation Representative setting. I also had some responses on my ‘Live Chat Meeting’, which was terrific to listen to.

A great deal of the inquiries that Joe asked were about my personality. Joe said that proceeding with everyone and also becoming a part of The Conversation Store household was a really essential aspect.

It was an enjoyment to talk on the phone to my potential future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … as well as I accepted with great satisfaction, obviously. I mored than the moon and also I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be authorized electronically (just how trendy is that), my working hrs, what group I would remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hours and he explained everything I required to understand about the “Live Chat Agent” placement. I made certain to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) and also other details I required to know about the training procedure consisting of precisely what would certainly happen. John was an enjoyment to speak to and also I really felt comfortable chatting to him as he stated he would certainly be there for any type of questions I may have if I am ever unsure or stuck.


I have had a bad bout of illness, which indicated I was unable to start my training when set up. Thankfully The Conversation Shop are a bunch of fantastic people who are patiently waiting on me to be all right again. I have actually never understood such an understanding firm and I really feel fortunate to be used by them.

Equally as I was about to surrender my work search, I came across The Conversation Shop. I’m excitedly awaiting healing as well as beginning my training. Hopefully I will be a totally fledged live chat agent soon … view this space, my next post will tell you everything about my journey with the training procedure.