I had actually been searching for a work working from home for some time as well as was about to give up. The majority of ‘work from home’ work that you locate on-line seem to be some type of pyramid or ‘start your very own service’ system. Paying a signing up with cost or acquiring their products for you to sell on? No many thanks!

Eventually I determined to have an additional little look and also encountered The Chat Shop. I saw the “Live Chat Agent” job on their careers web page as well as, after reviewing the description, a big wave of joy came me. Not just did I fit their requirements to a tee (careful learner with a curious mind, strong capability to multi-task, high levels of organisation jobs in social media and marketing and also an inputting speed over 80 words per minute), it likewise felt like a task that I would actually enjoy to do!

I used immediately! I patiently waited for a reply but, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me and supplied me a ‘Live Chat Meeting’; complying with on from the initial application inquiries, this is the first stage of the recruitment procedure.

I was rather excited as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s site. I opened my internet browser, mosted likely to The Chat Shop homepage and merely clicked the live chat tab. I had come to my interview.

After introducing myself to an agent that was handling conversation at the time, I was swiftly transferred to Amy, who prepared and also waiting to start my interview.

My meeting started like any other: we presented ourselves as well as had a little of a casual inviting chat (that made me really feel comfortable). Then it was on to the main meeting. What was strange was the reality that the conversation was very similar to an in person meeting, except it was through real-time chat!

The questions were about my previous experience, why I was applying for the task, how I would certainly deal with particular scenarios as well as my expertise of The Chat Shop and their solutions.

Amy was looking to disclose my strengths and also weaknesses to figure out whether I could meet the high expectations that they establish. She wished to know where I would certainly require a little additional training as well as where I can bring new skills to the team.

Why I desired the placement was likewise extremely crucial naturally. Although much of our group is spread throughout the UK, The Conversation Store is definitely a close knit team with huge passions. Each and every one of us is an important part of delivering the outcomes that we provide for customers.

Requirements, such as my typing rate, were tested as well of course. Needing to transform multiple website visitors whilst giving consumer satisfaction indicates that you have to think as well as kind fast.

Amy additionally gave me the chance to ask any inquiries that I had, and she addressed them extensively. I mored than happy and also really hoping that I did well in my live conversation meeting!

As you have actually probably guessed (by me writing this post) I did do well in my initial meeting for the online chat task. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much yet I was additionally very anxious! Thankfully the telephone interview was not as terrifying as I as soon as thought and also it was extra casual than official.

I obtained inquired about my hobbies, what I like to do in my leisure and also a few concerns regarding the Live Chat Representative setting. I also had some responses on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe claimed that getting on with everybody as well as ending up being a part of The Chat Store family members was an extremely crucial aspect.

It was a pleasure to speak on the phone to my potential future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … as well as I accepted with fantastic satisfaction, certainly. I was over the moon and also I still am!

Once I had accepted the deal I was emailed the contracts that needed to be signed electronically (just how cool is that), my working hrs, what group I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hours and also he explained whatever I required to know about the “Live Conversation Agent” placement. I made sure to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that provided the days of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I required to understand about the training process consisting of precisely what would occur. John was an enjoyment to talk with and I felt comfy talking to him as he claimed he would certainly be there for any type of questions I might have if I am ever before not sure or stuck.

However…

I have had a bad bout of disease, which implied I was unable to start my training when arranged. Thankfully The Conversation Store are a number of wonderful people who are patiently waiting for me to be well enough once more. I have actually never known such an understanding firm as well as I really feel privileged to be employed by them.

Equally as I will surrender my work search, I stumbled across The Chat Store. I’m eagerly awaiting recovering as well as beginning my training. Hopefully I shall be a totally fledged online conversation agent soon … watch this space, my next blog post will inform you all about my trip via the training process.