I had been trying to find a job working from residence for a while and was about to quit. Many ‘function from house’ tasks that you find on-line appear to be some kind of pyramid or ‘begin your very own service’ plan. Paying a signing up with fee or getting their products for you to sell on? No thanks!

Eventually I chose to have one more little appearance and discovered The Conversation Shop. I saw the “Live Chat Agent” job on their careers web page and also, after checking out the summary, a large wave of happiness came over me. Not only did I match their requirements to a tee (careful learner with an analytical mind, strong capacity to multi-task, high levels of organisation jobs in social media and what degrees they require as well as a keying rate above 80 words per minute), it likewise looked like a job that I would actually love to do!

I used immediately! I patiently awaited a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Conversation Meeting’; adhering to on from the first application questions, this is the first stage of the recruitment procedure.

I was instead excited as I had never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Shop’s web site. I opened my internet browser, mosted likely to The Chat Store homepage and also merely clicked the live conversation tab. I had actually come to my meeting.

After presenting myself to an agent that was managing conversation at the time, I was rapidly moved to Amy, who prepared and waiting to begin my meeting.

My interview started like any other: we presented ourselves and also had a little bit of a casual welcoming conversation (which made me feel secure). After that it was on to the main interview. What was strange was the truth that the conversation was very similar to an in person interview, other than it was using live conversation!

The inquiries were about my previous experience, why I was making an application for the job, just how I ‘d take care of specific circumstances as well as my knowledge of The Chat Shop and their solutions.

Amy was aiming to expose my strengths and weaknesses to figure out whether I can satisfy the high assumptions that they establish. She wished to know where I would require a little additional training and also where I can bring brand-new skills to the team.

Why I wanted the setting was likewise extremely essential obviously. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close knit team with large passions. Each one people is an essential part of delivering the outcomes that we do for clients.

Demands, such as my keying rate, were checked as well of course. Having to transform numerous internet site site visitors whilst offering customer fulfillment indicates that you have to believe and type quick.

Amy likewise offered me the possibility to ask any type of questions that I had, and also she answered them completely. I enjoyed and also wishing that I succeeded in my live chat interview!

As you have actually probably presumed (by me writing this article) I did do well in my preliminary meeting for the real-time conversation task. I was invited to the next stage of the application procedure– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much yet I was likewise very anxious! The good news is the telephone meeting was not as terrifying as I when thought and it was extra casual than official.

I got asked about my leisure activities, what I such as to do in my spare time and a couple of concerns concerning the Live Chat Agent setting. I additionally had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe said that moving on with everybody as well as coming to be a part of The Conversation Shop household was an extremely essential element.

It was a pleasure to talk on the phone to my potential future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … as well as I accepted with excellent enjoyment, naturally. I mored than the moon and also I still am!

As soon as I had approved the deal I was emailed the agreements that needed to be signed electronically (how cool is that), my working hrs, what team I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hours and he explained every little thing I required to learn about the “Live Conversation Representative” setting. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was after that provided the days of when my training would start (training lasts around 3 weeks and also we’re paid during the process) and also various other details I needed to find out about the training process including precisely what would certainly happen. John was a pleasure to talk with and I really felt comfortable chatting to him as he stated he would certainly be there for any type of inquiries I might have if I am ever before unsure or stuck.


I have had a negative spell of illness, which meant I was not able to start my training when prepared. The Good News Is The Chat Shop are a number of wonderful people who are patiently waiting for me to be well enough once more. I have actually never recognized such an understanding firm as well as I really feel privileged to be utilized by them.

Just as I was about to surrender my work search, I came across The Conversation Shop. I’m excitedly awaiting recovering and also beginning my training. Ideally I will be a fully fledged live chat agent soon … see this space, my next message will certainly tell you everything about my journey with the training procedure.