I had actually been looking for a job functioning from home for some time as well as will give up. The majority of ‘function from house’ jobs that you discover on the internet appear to be some form of pyramid or ‘begin your very own business’ plan. Paying a signing up with cost or acquiring their items for you to sell on? No thanks!

Someday I chose to have one more little look as well as encountered The Chat Shop. I saw the “Live Conversation Agent” work on their professions page and, after checking out the description, a large wave of joy came over me. Not only did I suit their demands to a tee (precise learner with an investigative mind, solid capacity to multi-task, high levels of organisation jobs in social media management entry level and also a typing rate over 80 words per minute), it also felt like a task that I would truly enjoy to do!

I used instantly! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me and also used me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the initial stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s internet site. I opened my browser, mosted likely to The Chat Store homepage as well as just clicked the live chat tab. I had actually reached my interview.

After introducing myself to an agent that was handling conversation at the time, I was quickly moved to Amy, who was ready as well as waiting to begin my meeting.

My meeting began like any other: we presented ourselves as well as had a little of a casual welcoming chat (which made me feel secure). Then it was on to the main interview. What was strange was the truth that the conversation was really comparable to a face-to-face interview, other than it was through online chat!

The questions had to do with my previous experience, why I was requesting the job, how I would certainly take care of specific scenarios and my understanding of The Chat Store and their solutions.

Amy was aiming to expose my staminas and also weak points to establish whether I could satisfy the high expectations that they set. She wished to know where I would certainly require a little extra training as well as where I could bring new skills to the team.

Why I desired the placement was likewise extremely essential certainly. Although much of our team is spread out throughout the UK, The Chat Store is definitely a close weaved group with large ambitions. Each one people is an integral part of providing the results that we provide for customers.

Needs, such as my inputting rate, were checked too certainly. Having to convert several site site visitors whilst providing customer fulfillment means that you have to assume and type quick.

Amy additionally offered me the possibility to ask any questions that I had, and also she addressed them thoroughly. I mored than happy and hoping that I succeeded in my online chat meeting!

As you have actually probably guessed (by me composing this post) I did succeed in my first meeting for the live conversation work. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far yet I was additionally really nervous! Thankfully the telephone interview was not as scary as I once believed and also it was a lot more casual than official.

I obtained inquired about my pastimes, what I like to do in my leisure and a few concerns about the Live Chat Agent position. I likewise had some responses on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked had to do with my character. Joe stated that proceeding with everyone and coming to be a part of The Conversation Shop household was a really crucial factor.

It was an enjoyment to talk on the phone to my potential future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and I approved with wonderful satisfaction, obviously. I was over the moon and also I still am!

Once I had actually approved the deal I was emailed the contracts that required to be authorized electronically (exactly how trendy is that), my functioning hours, what team I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and he discussed everything I needed to understand about the “Live Conversation Agent” setting. I made certain to make lots of notes in my notebook as it is a lot to take in.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the process) and various other information I needed to know about the training process consisting of specifically what would certainly happen. John was an enjoyment to talk to as well as I felt comfy talking to him as he claimed he would certainly be there for any kind of queries I may have if I am ever not sure or stuck.


I have had a bad spell of ill health, which indicated I was not able to start my training when organized. Luckily The Conversation Shop are a number of fantastic individuals that are patiently waiting on me to be well enough once again. I have never understood such a recognizing firm and also I really feel privileged to be employed by them.

Equally as I was about to give up my task search, I stumbled across The Conversation Shop. I’m eagerly waiting for healing and beginning my training. Hopefully I shall be a totally fledged real-time conversation agent soon … view this space, my next blog post will certainly tell you all about my journey with the training process.