I had actually been looking for a task functioning from house for a while and also will surrender. Many ‘function from house’ jobs that you discover on the internet appear to be some kind of pyramid or ‘start your own service’ scheme. Paying a signing up with charge or acquiring their items for you to sell on? No many thanks!

One day I decided to have one more little look and came across The Chat Shop. I saw the “Live Conversation Representative” task on their jobs page as well as, after reviewing the summary, a large wave of joy came by me. Not just did I suit their needs to a tee (thorough student with an inquisitive mind, solid capability to multi-task, high levels of organisation jobs in social media marketing and an inputting rate over 80 words per min), it likewise appeared like a job that I would truly enjoy to do!

I used straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Meeting’; complying with on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was rather excited as I had never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Store’s website. I opened my web browser, mosted likely to The Chat Shop homepage and merely clicked the real-time conversation tab. I had come to my interview.

After presenting myself to an agent that was handling chat at the time, I was quickly moved to Amy, that prepared and also waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little of an informal inviting chat (that made me really feel secure). After that it was on to the major interview. What was strange was the reality that the discussion was really comparable to a face-to-face meeting, other than it was via real-time chat!

The inquiries were about my previous experience, why I was obtaining the job, exactly how I would certainly deal with particular scenarios and also my knowledge of The Conversation Shop and their services.

Amy was looking to disclose my toughness as well as weak points to figure out whether I could fulfill the high expectations that they set. She would like to know where I would need a little additional training as well as where I can bring brand-new talents to the team.

Why I wanted the placement was also extremely crucial naturally. Although much of our group is spread throughout the UK, The Chat Store is certainly a close weaved group with huge passions. Each and every one people is an indispensable part of delivering the results that we do for clients.

Requirements, such as my keying speed, were checked also of course. Having to transform numerous internet site site visitors whilst providing customer satisfaction suggests that you have to think and type quickly.

Amy likewise offered me the chance to ask any kind of inquiries that I had, as well as she addressed them extensively. I mored than happy and also really hoping that I succeeded in my live chat interview!

As you’ve possibly thought (by me creating this post) I did do well in my preliminary meeting for the online conversation job. I was invited to the next phase of the application process– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much however I was additionally extremely worried! Luckily the telephone interview was not as frightening as I as soon as believed and it was much more laid-back than official.

I obtained asked about my leisure activities, what I like to do in my spare time as well as a few questions concerning the Live Conversation Agent setting. I likewise had some comments on my ‘Live Chat Interview’, which was fantastic to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe claimed that getting on with everyone and also ending up being a part of The Conversation Shop family members was a really crucial element.

It was a satisfaction to speak on the phone to my potential future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … as well as I approved with wonderful pleasure, of course. I mored than the moon and I still am!

When I had actually accepted the deal I was emailed the contracts that required to be signed electronically (how great is that), my working hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hrs and also he discussed whatever I needed to learn about the “Live Conversation Representative” position. I made certain to make lots of notes in my note pad as it is a whole lot to absorb.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) as well as other information I needed to know about the training process including precisely what would occur. John was a pleasure to talk with and also I felt comfy chatting to him as he claimed he would be there for any kind of questions I might have if I am ever before unclear or stuck.


I have had a negative spell of ill health, which indicated I was unable to begin my training when set up. Fortunately The Chat Shop are a lot of remarkable people that are patiently waiting for me to be all right once again. I have actually never understood such an understanding business and also I feel fortunate to be used by them.

Equally as I will quit my job search, I came across The Chat Store. I’m eagerly waiting for healing and starting my training. Hopefully I will be a totally fledged online chat representative soon … see this space, my next post will certainly tell you all about my journey with the training process.