I had been searching for a work functioning from home for a while and also was about to give up. Many ‘work from home’ jobs that you discover on the internet appear to be some form of pyramid or ‘begin your very own business’ system. Paying a joining charge or purchasing their items for you to sell on? No thanks!

Someday I decided to have another little appearance and stumbled upon The Chat Shop. I saw the “Live Chat Agent” task on their jobs page as well as, after reading the summary, a big wave of happiness came by me. Not just did I fit their demands to a tee (thorough learner with an analytical mind, strong capability to multi-task, high levels of organisation social media freelance jobs india and a keying speed over 80 words per min), it additionally seemed like a work that I would really enjoy to do!

I applied immediately! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the first stage of the recruitment procedure.

I was rather thrilled as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s site. I opened my browser, mosted likely to The Conversation Store homepage and also just clicked the online conversation tab. I had actually arrived at my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, who was ready as well as waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a little bit of a casual inviting chat (which made me feel secure). Then it was on to the main meeting. What was unusual was the truth that the conversation was extremely comparable to a face-to-face meeting, other than it was by means of online chat!

The questions were about my previous experience, why I was getting the job, how I ‘d handle certain scenarios and also my expertise of The Chat Shop and also their solutions.

Amy was wanting to reveal my staminas and also weak points to establish whether I could satisfy the high expectations that they set. She wished to know where I would need a little extra training as well as where I can bring brand-new abilities to the group.

Why I desired the position was likewise extremely crucial obviously. Although much of our group is spread out throughout the UK, The Chat Store is absolutely a close knit team with large aspirations. Each one of us is an important part of providing the outcomes that we provide for customers.

Requirements, such as my typing rate, were tested too naturally. Having to convert several web site visitors whilst offering consumer fulfillment suggests that you have to think and also kind quickly.

Amy additionally provided me the possibility to ask any type of questions that I had, as well as she answered them completely. I enjoyed and also hoping that I succeeded in my live conversation meeting!

As you have actually possibly thought (by me composing this post) I did do well in my initial interview for the live chat task. I was invited to the following phase of the application process– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much but I was also extremely worried! Thankfully the telephone interview was not as scary as I when assumed and also it was extra casual than formal.

I got inquired about my pastimes, what I like to do in my spare time as well as a couple of inquiries concerning the Live Chat Agent placement. I also had some comments on my ‘Live Chat Meeting’, which was terrific to listen to.

A lot of the concerns that Joe asked were about my character. Joe claimed that proceeding with everybody as well as ending up being a part of The Chat Shop family members was a very vital element.

It was a satisfaction to talk on the phone to my potential future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and I approved with terrific pleasure, of course. I was over the moon and I still am!

Once I had accepted the offer I was emailed the agreements that required to be signed electronically (how trendy is that), my functioning hours, what group I would remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and also he clarified whatever I needed to know about the “Live Chat Representative” setting. I saw to it to make great deals of notes in my note pad as it is a lot to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) and also other details I required to learn about the training procedure consisting of precisely what would certainly occur. John was an enjoyment to talk with and I felt comfy chatting to him as he said he would certainly be there for any kind of questions I might have if I am ever before uncertain or stuck.


I have had a negative bout of ill health, which meant I was not able to start my training when prepared. Fortunately The Chat Shop are a bunch of fantastic individuals that are patiently awaiting me to be all right again. I have actually never ever understood such a comprehending firm as well as I really feel privileged to be utilized by them.

Equally as I will give up my work search, I stumbled across The Conversation Shop. I’m eagerly waiting for getting well and also beginning my training. With any luck I shall be a fully fledged real-time chat agent soon … watch this space, my following message will inform you everything about my trip via the training procedure.