I had been searching for a work functioning from residence for a while and was about to give up. Most ‘work from house’ jobs that you find online seem to be some form of pyramid or ‘begin your own company’ plan. Paying a signing up with cost or acquiring their products for you to sell on? No thanks!

Eventually I decided to have an additional little appearance and encountered The Conversation Shop. I saw the “Live Chat Agent” task on their jobs page as well as, after reading the description, a big wave of joy came over me. Not just did I fit their needs to a tee (meticulous student with an inquisitive mind, solid capacity to multi-task, high degrees of organisation social media retail jobs and also an inputting speed above 80 words per min), it likewise felt like a work that I would actually love to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me and provided me a ‘Live Chat Interview’; following on from the initial application questions, this is the initial stage of the recruitment process.

I was instead thrilled as I had never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s internet site. I opened my internet browser, went to The Conversation Shop homepage and also merely clicked the live chat tab. I had come to my interview.

After presenting myself to an agent that was managing conversation at the time, I was rapidly transferred to Amy, that prepared and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves as well as had a bit of an informal welcoming chat (which made me feel comfortable). Then it was on to the major interview. What was weird was the fact that the discussion was extremely similar to a face-to-face meeting, other than it was by means of online chat!

The inquiries had to do with my previous experience, why I was getting the job, just how I ‘d deal with specific circumstances and my understanding of The Chat Store and also their services.

Amy was wanting to expose my strengths as well as weaknesses to establish whether I can fulfill the high expectations that they establish. She wanted to know where I would need a little additional training and also where I could bring new skills to the group.

Why I desired the position was likewise extremely vital certainly. Although much of our team is spread throughout the UK, The Chat Store is definitely a close knit group with large aspirations. Every one of us is an essential part of supplying the outcomes that we provide for customers.

Demands, such as my keying rate, were checked too of course. Needing to convert multiple website visitors whilst providing consumer contentment means that you need to think and also kind fast.

Amy also provided me the possibility to ask any questions that I had, and also she answered them extensively. I mored than happy as well as wishing that I did well in my online chat meeting!

As you have actually probably guessed (by me composing this post) I did do well in my first interview for the live conversation work. I was welcomed to the next phase of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far yet I was also really worried! Luckily the telephone interview was not as terrifying as I once thought as well as it was much more laid-back than official.

I got asked about my leisure activities, what I like to do in my leisure and a couple of concerns concerning the Live Chat Representative position. I also had some comments on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe claimed that proceeding with everyone and also coming to be a part of The Conversation Shop household was a very important variable.

It was an enjoyment to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and also I accepted with fantastic enjoyment, obviously. I mored than the moon and also I still am!

As soon as I had actually accepted the deal I was emailed the agreements that required to be signed digitally (exactly how awesome is that), my working hrs, what group I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and also he discussed whatever I needed to learn about the “Live Conversation Representative” placement. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) as well as other details I needed to learn about the training process including precisely what would certainly occur. John was an enjoyment to speak to and I felt comfy chatting to him as he said he would certainly be there for any queries I might have if I am ever before not sure or stuck.

Unfortunately…

I have had a bad bout of disease, which suggested I was not able to begin my training when arranged. Fortunately The Conversation Store are a lot of terrific individuals that are patiently waiting on me to be well enough once more. I have never ever known such a comprehending company and also I really feel privileged to be employed by them.

Just as I was about to surrender my work search, I came across The Chat Shop. I’m eagerly awaiting recovering as well as beginning my training. With any luck I will be a totally fledged live conversation representative quickly … watch this area, my next post will inform you all about my trip with the training process.