I had been seeking a task functioning from house for a while as well as was about to give up. A lot of ‘work from house’ jobs that you discover on the internet appear to be some kind of pyramid or ‘begin your own company’ plan. Paying a joining fee or acquiring their products for you to sell on? No thanks!

Eventually I chose to have an additional little look and also found The Chat Store. I saw the “Live Conversation Representative” task on their professions web page and, after checking out the description, a huge wave of joy came me. Not only did I match their needs to a tee (precise learner with a curious mind, solid capability to multi-task, high degrees of organisation social media savvy job description and also a keying speed over 80 words per min), it likewise felt like a task that I would really love to do!

I used quickly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Chat Store, emailed me as well as used me a ‘Live Chat Meeting’; complying with on from the initial application concerns, this is the first stage of the recruitment process.

I was instead excited as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s site. I opened my browser, went to The Conversation Store homepage and also just clicked the live chat tab. I had gotten to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was quickly moved to Amy, who was ready and also waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little bit of a casual welcoming conversation (which made me feel secure). After that it was on to the main meeting. What was unusual was the truth that the discussion was very similar to an in person meeting, except it was using live chat!

The concerns had to do with my previous experience, why I was obtaining the work, how I would certainly take care of specific scenarios and my expertise of The Conversation Store and their services.

Amy was looking to disclose my strengths and weaknesses to figure out whether I can fulfill the high expectations that they set. She wanted to know where I would certainly need a little additional training and also where I could bring new talents to the group.

Why I wanted the position was likewise extremely essential of course. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close weaved group with large passions. Every one of us is an important part of supplying the outcomes that we provide for customers.

Demands, such as my inputting speed, were evaluated as well certainly. Having to convert numerous web site site visitors whilst giving customer fulfillment means that you need to think as well as type quickly.

Amy also provided me the possibility to ask any kind of questions that I had, and she addressed them extensively. I mored than happy and also hoping that I succeeded in my live conversation interview!

As you’ve possibly presumed (by me creating this article) I did do well in my preliminary meeting for the live conversation job. I was invited to the next phase of the application process– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far however I was additionally really worried! Thankfully the telephone interview was not as terrifying as I once assumed and it was more casual than official.

I got inquired about my hobbies, what I such as to do in my leisure and also a couple of inquiries concerning the Live Conversation Representative setting. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the inquiries that Joe asked had to do with my personality. Joe said that moving on with everybody and ending up being a part of The Conversation Shop household was a very important factor.

It was a satisfaction to speak on the phone to my potential future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and also I approved with excellent enjoyment, certainly. I was over the moon and I still am!

When I had actually approved the deal I was emailed the contracts that needed to be authorized electronically (how great is that), my functioning hrs, what group I would be in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs and also he explained everything I needed to learn about the “Live Chat Representative” position. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as various other details I needed to find out about the training process consisting of specifically what would certainly occur. John was an enjoyment to talk with and also I felt comfy chatting to him as he claimed he would be there for any kind of questions I might have if I am ever before unclear or stuck.


I have had a negative spell of disease, which meant I was incapable to start my training when arranged. Thankfully The Chat Shop are a bunch of remarkable individuals who are patiently waiting on me to be well enough once again. I have actually never known such an understanding company and also I feel privileged to be utilized by them.

Just as I was about to quit my work search, I stumbled across The Conversation Shop. I’m excitedly waiting for recovering as well as beginning my training. With any luck I will be a fully fledged live chat agent quickly … enjoy this space, my following message will tell you everything about my journey with the training process.