I had been searching for a job functioning from residence for some time as well as will give up. The majority of ‘work from residence’ tasks that you find online seem to be some form of pyramid or ‘begin your very own organization’ system. Paying a joining charge or buying their items for you to sell on? No thanks!

Eventually I determined to have an additional little appearance and also stumbled upon The Chat Shop. I saw the “Live Chat Agent” job on their occupations web page and also, after checking out the summary, a big wave of happiness came me. Not only did I fit their requirements to a tee (precise learner with an investigative mind, solid capacity to multi-task, high degrees of organisation social media school jobs as well as a keying rate above 80 words per min), it additionally looked like a work that I would really enjoy to do!

I used straight away! I patiently awaited a reply however, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me and also supplied me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the first stage of the employment procedure.

I was rather excited as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s site. I opened my internet browser, went to The Conversation Shop homepage and also just clicked the real-time chat tab. I had arrived at my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, that was ready as well as waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and had a bit of a laid-back welcoming chat (that made me really feel comfortable). Then it was on to the primary interview. What was strange was the fact that the discussion was really similar to a face-to-face meeting, other than it was via real-time conversation!

The inquiries were about my previous experience, why I was obtaining the work, just how I would certainly deal with certain circumstances and my expertise of The Conversation Shop and their services.

Amy was seeking to disclose my strengths and also weak points to determine whether I could fulfill the high expectations that they set. She wanted to know where I would need a little additional training and also where I can bring new talents to the group.

Why I wanted the position was additionally extremely important naturally. Although much of our group is spread across the UK, The Chat Store is certainly a close knit group with large ambitions. Every one of us is an indispensable part of delivering the outcomes that we provide for customers.

Demands, such as my keying speed, were checked also naturally. Needing to transform multiple website site visitors whilst offering customer contentment suggests that you have to assume as well as kind fast.

Amy likewise provided me the opportunity to ask any type of questions that I had, as well as she addressed them completely. I was happy and really hoping that I succeeded in my online chat interview!

As you have actually probably thought (by me writing this blog post) I did do well in my initial meeting for the live conversation work. I was welcomed to the following phase of the application process– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far but I was also really worried! Fortunately the telephone meeting was not as frightening as I as soon as believed and it was more laid-back than official.

I got asked about my leisure activities, what I like to do in my spare time as well as a couple of concerns concerning the Live Chat Agent placement. I also had some responses on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe stated that proceeding with everybody as well as ending up being a part of The Conversation Store household was a very essential element.

It was a satisfaction to talk on the phone to my potential future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … and also I approved with excellent satisfaction, obviously. I was over the moon and I still am!

When I had actually approved the offer I was emailed the contracts that needed to be signed digitally (just how great is that), my working hrs, what group I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours as well as he explained whatever I needed to find out about the “Live Chat Representative” setting. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was after that offered the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other details I needed to learn about the training process including specifically what would take place. John was a pleasure to speak with as well as I felt comfortable chatting to him as he stated he would be there for any type of inquiries I may have if I am ever unclear or stuck.


I have had a bad bout of ill health, which indicated I was not able to begin my training when prepared. Fortunately The Chat Store are a bunch of wonderful individuals that are patiently waiting for me to be all right once again. I have actually never ever understood such an understanding firm and also I really feel fortunate to be utilized by them.

Equally as I was about to surrender my work search, I came across The Chat Shop. I’m eagerly awaiting recovering and beginning my training. With any luck I shall be a fully fledged real-time conversation representative quickly … watch this space, my next blog post will certainly tell you all about my journey with the training process.